Banking Center Manager

Responsibilities

• Supervise banking center staff, including interviewing, hiring, coaching, scheduling, counseling, motivating, training, preparing and delivering performance evaluations, preparing and delivering discipline, and terminating, when appropriate.
• Deliver a Fast, Easy, and Personal client experience consistent with company's standards with each client and associate interaction.
• Measure and manage sales based on daily / monthly / quarterly / annual budgeted goals.
• Market bank products to target clients inside and outside the banking center by contacting potential clients, businesses, and community and civic organizations to promote goodwill and generate new business; explaining appropriate bank products to target audience; interviewing clients to obtain information and explain available financial services; taking loan applications, quoting rates and closing loans with clients; cross selling new products to current bank clients.
• Provide community education outreach to fulfill CRA commitments as directed by the Company.
• Be a digital expert in educating clients and associates in our digital banking platform. This includes, but is not limited to, online banking and bill pay/external transfers, mobile banking app to include text alerts and mobile deposits, usage of smart ATM/ITM's, usage of chat box, and all other self-service channels.
• Implement all banking center procedures and delegates the same, as necessary, to ensure profitable and secure business, including conducting regular audits of teller drawers and vault, completing daily imaging, reviewing and approving select transactions to limit bank's risk, ensuring accurate and timely completion of all logs, confirming operation of video cameras, and timely changing of locks and security access to limit unauthorized access to banking center and all computer programs.
• Ensure banking center premises constitute a safe work environment that promotes positive bank image, including regular inspection for and remediation of any hazardous conditions; regular maintenance and cleaning of premises; adherence to all posting requirements in jurisdiction, including human resources and compliance postings; and provision of comfortable and appropriate space for associates to conduct banking business.
• Promote ethical environment by modeling integrity and requiring ethical behaviors of all associates.
• Ensure confidentiality of client and associate information by practicing all security processes; training, coaching, and monitoring associates with respect to confidentiality policies; and ensuring that all physical security measures are in place and functioning properly, including locks, video cameras, computer access, and key access.
• Perform banking transactions during busy times and/or when branch is understaffed, including assisting clients with all types of banking transactions and approving/declining transactions when manager-level review is required.
• Protect all client and bank information confidentially and follow all company policies.
• Understand, communicate, and instill the Company's mission, vision, and values (Pillars of Success).
• Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.

Qualifications

• A high school diploma or equivalent is required.
• A minimum of 2 years of experience in a customer service or retail banking environment.
• Experience in managing a team of associates.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Knowledge of banking products and services.
• Ability to handle multiple tasks simultaneously.
• Basic computer skills, including proficiency with Microsoft Office.