Banking Center Manager

About the role

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

Responsibilities

• Administer and ensure the efficient operation of the banking center, including branch profit and loss.
• Execute the sales process, ensuring client satisfaction and retention.
• Implement and comply with all operational standards, legal, and regulatory requirements.
• Hire, train, develop, and evaluate staff to meet individual and team sales goals.
• Perform direct client sales and service, including account opening, loan applications, service inquiries, and transaction processing.
• Maximize sales and profitability of the entire banking center.
• Assist in establishing, monitoring, and evaluating banking center and individual sales and service goals.
• Conduct regular team meetings to build product knowledge, review goals, recognize successes, and identify development opportunities.
• Participate in local community events to activate partnerships through volunteerism and corporate financial support.
• Build a team focused on a consultative sales approach to uncover client needs and provide education on products and services.
• Lead team efforts in educating clients about consumer and small business loan and deposit products, and promote line of business resources through joint calling efforts.
• Proactively coach team members to ensure adherence to regulatory requirements, ethical standards, and sharing of best practices.
• Maintain operational excellence by staffing to company benchmarks and ensuring service standards are met or exceeded.
• Respond to client inquiries in alignment with company policies and procedures.
• Plan and assign banking center staffing to ensure optimal client service.
• Partner with the Market Service Leader to ensure compliance with bank policies, procedures, audit standards, legal and regulatory requirements, and security practices.

Key Competencies

• Leadership: Communicates goals, tracks progress, empowers team members, and holds them accountable. Seeks to identify issues and consults with experts to determine solutions.
• Client Leadership: Fosters a culture delivering exceptional client experiences, anticipates and resolves client issues, and seeks client information to develop tailored solutions.
• Culture Leadership: Builds relationships, establishes trust, and inspires team members to demonstrate core values. Encourages feedback and creates a supportive environment.
• People Leadership: Attracts and develops top talent, values diversity, and holds team members accountable for goals and deliverables.

Requirements

• Bachelor’s Degree in a business-related field preferred or equivalent work experience.
• 4+ years of banking experience with 2+ years of consumer lending experience.
• 2+ years of supervisory experience, preferably in banking or retail industry.
• Eligible to register with the National Mortgage Licensing System and Registry (NMLS).

Benefits

• Competitive salary and incentive program.
• Medical, dental, and vision insurance.
• 401K retirement plan.
• Continuing education opportunities.
• Employee assistance program.
• Impact Network Groups led by team members to drive engagement and inclusion.

Pay

The salary range for this position is $60,000 - $121,300 per year. Final compensation will be determined by location, skills, experience, qualifications, and the career level at which the position is filled.