Banking Center Manager

About the Company

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success.

Responsibilities

• Administer and ensure the efficient operation of the banking center, including branch profit and loss.
• Execute the sales process, ensuring client satisfaction and retention.
• Implement and comply with all operational standards, legal, and regulatory requirements.
• Hire, train, develop, and evaluate staff to meet individual and team sales goals.
• Maximize sales and profitability of the entire banking center through direct client sales and service, including account opening, loan applications, service inquiries, and transaction processing.
• Assist the Community Banking Executive and Community Banking Market Manager in establishing, monitoring, and evaluating banking center and individual sales and service goals.
• Conduct regular meetings with the banking center team to build product knowledge, review goals, recognize success, and identify development opportunities.
• Participate in local community events to activate partnerships through volunteerism and corporate financial support.
• Build a team focused on a consultative sales approach, uncovering client needs and providing education on products and services.
• Lead the team in educating clients about consumer and small business loan and deposit products, promoting line-of-business resources through joint calling efforts.
• Proactively coach team members to ensure adherence to regulatory requirements, ethical standards, and best practices.
• Ensure operational excellence by staffing to company benchmarks, meeting service standards, and responding to client inquiries per company policies.
• Partner with the Market Service Leader to ensure compliance with bank policies, procedures, audit standards, legal and regulatory requirements, and security practices.

Key Competencies

• Leadership: Communicates goals, tracks progress, empowers team members, and holds them accountable. Seeks to identify root causes of issues and consults with experts to determine solutions.
• Client Leadership: Fosters a culture of exceptional client experience, anticipates and resolves issues, and seeks client feedback to develop tailored solutions.
• Culture Leadership: Builds trust and credibility, inspires team members to demonstrate core values, and coaches team members to act ethically.
• People Leadership: Attracts and develops top talent, values diversity, provides and seeks feedback, and creates a supportive environment while holding team members accountable.

Requirements

• Bachelor’s Degree in a business-related field preferred or equivalent work experience.
• 4+ years of banking experience with 2+ years of consumer lending experience.
• 2+ years of supervisory experience, preferably in banking or retail.
• Must be eligible to register with the National Mortgage Licensing System and Registry (NMLS).

Benefits

• Competitive salary and incentive program.
• Medical, dental, and vision insurance.
• 401K retirement plan.
• Continuing education opportunities.
• Employee assistance program.
• Impact Network Groups led by team members to drive engagement, awareness of diverse backgrounds, and inclusion.

Pay

The salary range for this position is $60,000 - $121,300 per year. Final compensation will be determined by location, skills, experience, qualifications, and the career level at which the position is filled.