Banker I - South Broadway, Saratoga Springs

About the role

The Arrow Financial Corporation Family Of Companies is seeking a dynamic and authentic individual to join their amazing team in South Broadway, Saratoga Springs. This opportunity is ideal for someone with experience in:

• Excellent Customer Service
• Transaction Accuracy & Cash Handling
• Digital Proficiency
• Problem Solving

Responsibilities

As a Banker I in their South Broadway, Saratoga Springs office, you will be responsible for:

• Processing transactions accurately and efficiently; following proper cash handling procedures; balancing cash drawer and adhering to established cash limits, buying and selling currency from the vault
• Fieling incoming customer service calls referencing knowledge of Company operations, products, services, and programs
• Answering account and banking related questions while complying with disclosure requirements, regulations, and consumer privacy policies
• Preventing and detecting fraud by identifying counterfeit currency and monetary instruments, following customer identity verification, adhering to check cashing and dual-control procedures
• Performing daily reconciliation and maintenance for the ATM and processing night depository bags under dual control as assigned
• Protecting customer and Company resources by following security requirements such as executing branch opening and closing protocols ensuring branch safety
• Identifying opportunities to provide additional products or services to generate client referrals; referring customers to partners when additional expertise is required
• Promoting and demonstrating self-service banking options, including mobile applications, online banking, and ATM functionalities, to enhance customer convenience
• Maintaining an organized work area and performing administrative tasks such as filing, scanning checks, and organizing transaction receipts
• Maintaining up-to-date knowledge of and adhering to applicable federal regulations and Company policies and procedures

Requirements

• High School Diploma or GED required
• 2 years of experience in customer service, cash handling, or retail sales preferred

Skills/Knowledge

• Strong written and verbal communication skills, in English, with the ability to communicate confidentially, clearly, professionally, and confidently with customers, internal partners, management, and other stakeholders; bilingual is a plus
• Demonstrated commitment to delivering high-quality customer service with a courteous, patient, and professional demeanor
• Strong attention to detail and problem-solving skills with the ability to follow procedures
• Proven ability to manage multiple tasks simultaneously while remaining aware of surroundings and priorities
• Sound judgment, discretion, and a high level of integrity when handling confidential information
• Proficiency in Microsoft Office applications (Word, Outlook, Excel) and ability to effectively learn and utilize department specific systems and software

Physical Demands And Work Environment

• Ability to remain in a stationary position, often standing, for prolonged periods of time
• Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations
• Ability to move, lift, carry cash bags, coin boxes, and branch equipment up to 30 pounds
• Travel to various branches as needed; travel can be completed by car, public transportation, or other reasonable means. Ability to travel is required to maintain client relationships and support business objectives.
• Ability to participate in rotational Saturday schedule to provide branch support

What We Will Bring To The Table

• A pleasant, inclusive work environment
• Career development opportunities
• Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
• Medical, Dental, and Vision Insurance and Flexible Spending Plan
• Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
• Education and Tuition Reimbursement
• Employee Assistance Program for our employees and their immediate family members

Equal Opportunity Employer

We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes.

Company Information

Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans. We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

Compensation

The salary range for this position is $20.00 - $22.00 an hour commensurate with experience and education. Additional compensation may be earned through the Company’s annual bonus program, subject to individual and company performance.