Banker I - Warrensburg

About the role

The Arrow Financial Corporation Family of Companies is seeking a Banker I to join their Warrensburg team. This opportunity is ideal for someone with experience in excellent customer service, transaction accuracy and cash handling, digital proficiency, and problem solving.

Responsibilities

• Processes transactions accurately and efficiently; follows proper cash handling procedures; balances cash drawer and adheres to established cash limits, buying and selling currency from the vault
• Fields incoming customer service calls referencing knowledge of Company operations, products, services, and programs
• Answers account and banking related questions such as interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies
• Prevents and detects fraud by identifying counterfeit currency and monetary instruments, including cashier’s checks, money orders, and domestic/international wire transfers, following customer identity verification, adhering to check cashing and dual-control procedures
• Performs daily reconciliation and maintenance for the ATM and processes night depository bags under dual control as assigned
• Protects customer and Company resources by following security requirements such as executing branch opening and closing protocols ensuring branch safety
• Identifies opportunities to provide additional products or services to generate client referrals; refers customers to partners when additional expertise is required
• Promotes and demonstrates self-service banking options, including mobile applications, online banking, and ATM functionalities, to enhance customer convenience
• Maintains an organized work area and performs administrative tasks such as filing, scanning checks, and organizing transaction receipts
• Maintains up-to-date knowledge of and adheres to applicable federal regulations and Company policies and procedures

Requirements

• High School Diploma or GED required
• 2 years of experience in customer service, cash handling, or retail sales preferred

Skills

• Strong written and verbal communication skills, in English, with the ability to communicate confidentially, clearly, professionally, and confidently with customers, internal partners, management, and other stakeholders; bilingual is a plus
• Demonstrated commitment to delivering high-quality customer service with a courteous, patient, and professional demeanor
• Strong attention to detail and problem-solving skills with the ability to follow procedures
• Proven ability to manage multiple tasks simultaneously while remaining aware of surroundings and priorities
• Sound judgment, discretion, and a high level of integrity when handling confidential information
• Proficiency in Microsoft Office applications (Word, Outlook, Excel) and ability to effectively learn and utilize department specific systems and software

Physical Demands and Work Environment

• Ability to remain in a stationary position, often standing, for prolonged periods of time
• Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations
• Ability to move, lift, carry cash bags, coin boxes, and branch equipment up to 30 pounds
• Travel to various branches as needed; travel can be completed by car, public transportation, or other reasonable means. Ability to travel is required to maintain client relationships and support business objectives.
• Ability to participate in rotational Saturday schedule to provide branch support