Relationship Banker I (Columbia Main Branch)

About the role

The Relationship Banker I role at Regions is designed for individuals with a passion for customer service and a desire to grow their career. This position focuses on providing exceptional customer experiences, processing transactions, and assisting customers with their financial needs.

Responsibilities

• Handle customer transactions such as deposits, withdrawals, payments, and other typical teller activities.
• Answer customer inquiries regarding products and services, and fulfill basic servicing requests like new/replacement cards, information changes, PIN resets, and check reordering.
• Build and maintain relationships with customers, staying informed about their banking history and needs.
• Provide education on standard consumer products and digital solutions, such as mobile, online, and ATM offerings, to enhance customer convenience.
• Aid branch and team members in resolving customer issues, and refer complex needs to internal experts.
• Comply with bank processes and regulations, including following assigned duties, and report operational risks.
• Identify and address customer needs to guide them towards Regions' solutions, and conduct outbound calls to educate customers on emerging technologies and financial needs.
• Track and report hours worked in excess of 40 per week, and be eligible for overtime under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Effective communication skills, both in person and through electronic channels
• Frequent use of a computer, including typing and sustained attention to a monitor
• Ability to walk and stand for extended periods
• Ability to lift up to twenty (20) pounds

Skills and Competencies

• Adherence to policies, procedures, and guidelines
• Assistance with digital banking offerings
• Handling multiple priorities simultaneously
• Overseeing large sums of cash
• Strong customer focus and relationship-building skills