Bank Manager

About the role

Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes.

Responsibilities

• Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer.
• Advises customers on products and strategies that meet their financial objectives.
• Makes referrals to other business groups.
• Supports sales and customer service activities to meet strategic customer experience and profitability goals.
• Conducts cold calls to prospective customers to develop new customer relationships.
• Supports the Bank’s community involvement and participates in community activities.
• Builds effective relationships with internal/external stakeholders.
• Monitors sales and service performance against plan to identify gaps, issues, and best practices, and develop and implement action plans that close performance gaps and resolve issues.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Communicates goals, plans, and assignments to achieve financial and customer service goals.
• Leads the implementation of new programs, products and processes within the branch.
• Coordinates the implementation of national and regional sales and service initiatives.
• Maintains the confidentiality of customer and Bank information.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with all legal and regulatory requirements for the jurisdiction.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently on a range of complex tasks, which may include unique situations.
• Brings innovative solutions to complex challenges.
• Supports the achievement of business objectives by conducting sales calls, establishing a personal referral network, and other business development activities.
• Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.
• Plans and controls unit operating expenses in accordance with forecasts.
• Manages transactional outcomes for customer calls or defers to appropriate internal business groups.
• Solves complex or unresolved customer situations or escalates to the next higher manager for resolution.
• Develops and executes a branch business plan to maximize business growth and wallet share and achieve customer retention and acquisition objectives.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Ensures alignment between values and behavior that fosters diversity and inclusion.
• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviors in all that they do.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Arranges for the Federal registration with the Nationwide Mortgage Licensing System and Registry.
• Ensures alignment between stakeholders.
• Establishes relationships with business partners (e.g. CDC, MasterCard, Symcor, etc.) to maintain knowledge of interdependent systems and related policies and procedures.
• Monitors the service request and problem resolution processes for adherence to national standards.
• Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.
• Manages transactional outcomes for customer calls or defers to appropriate internal business groups.
• Solves complex or unresolved customer situations or escalates to the next higher manager for resolution.
• Maintains the confidentiality of customer and Bank information.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with all legal and regulatory requirements for the jurisdiction.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently on a range of complex tasks, which may include unique situations.
• Brings innovative solutions to complex challenges.
• Supports the achievement of business objectives by conducting sales calls, establishing a personal referral network, and other business development activities.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Ensures alignment between values and behavior that fosters diversity and inclusion.
• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviors in all that they do.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Arranges for the Federal registration with the Nationwide Mortgage Licensing System and Registry.
• Ensures alignment between stakeholders.
• Establishes relationships with business partners (e.g. CDC, MasterCard, Symcor, etc.) to maintain knowledge of interdependent systems and related policies and procedures.
• Monitors the service request and problem resolution processes for adherence to national standards.
• Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.
• Manages transactional outcomes for customer calls or defers to appropriate internal business groups.
• Solves complex or unresolved customer situations or escalates to the next higher manager for resolution.
• Maintains the confidentiality of customer and Bank information.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with all legal and regulatory requirements for the jurisdiction.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently on a range of complex tasks, which may include unique situations.
• Brings innovative solutions to complex challenges.
• Supports the achievement of business objectives by conducting sales calls, establishing a personal referral network, and other business development activities.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Ensures alignment between values and behavior that fosters diversity and inclusion.
• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviors in all that they do.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Arranges for the Federal registration with the Nationwide Mortgage Licensing System and Registry.
• Ensures alignment between stakeholders.
• Establishes relationships with business partners (e.g. CDC, MasterCard, Symcor, etc.) to maintain knowledge of interdependent systems and related policies and procedures.
• Monitors the service request and problem resolution processes for adherence to national standards.
• Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.
• Manages transactional outcomes for customer calls or defers to appropriate internal business groups.
• Solves complex or unresolved customer situations or escalates to the next higher manager for resolution.
• Maintains the confidentiality of customer and Bank information.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with all legal and regulatory requirements for the jurisdiction.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently on a range of complex tasks, which may include unique situations.
• Brings innovative solutions to complex challenges.
• Supports the achievement of business objectives by conducting sales calls, establishing a personal referral network, and other business development activities.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Ensures alignment between values and behavior that fosters diversity and inclusion.
• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviors in all that they do.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Arranges for the Federal registration with the Nationwide Mortgage Licensing System and Registry.
• Ensures alignment between stakeholders.
• Establishes relationships with business partners (e.g. CDC, MasterCard, Symcor, etc.) to maintain knowledge of interdependent systems and related policies and procedures.
• Monitors the service request and problem resolution processes for adherence to national standards.
• Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.
• Manages transactional outcomes for customer calls or defers to appropriate internal business groups.
• Solves complex or unresolved customer situations or escalates to the next higher manager for resolution.
• Maintains the confidentiality of customer and Bank information.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with all legal and regulatory requirements for the jurisdiction.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently on a range of complex tasks, which may include unique situations.
• Brings innovative solutions to complex challenges.
• Supports the achievement of business objectives by conducting sales calls, establishing a personal referral network, and other business development activities.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Ensures alignment between values and behavior that fosters diversity and inclusion.
• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviors in all that they do.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Arranges for the Federal registration with the Nationwide Mortgage Licensing System and Registry.
• Ensures alignment between stakeholders.
• Establishes relationships with business partners (e.g. CDC, MasterCard, Symcor, etc.) to maintain knowledge of interdependent systems and related policies and procedures.
• Monitors the service request and problem resolution processes for adherence to national standards.
• Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.
• Manages transactional outcomes for customer calls or defers to appropriate internal business groups.
• Solves complex or unresolved customer situations or escalates to the next higher manager for resolution.
• Maintains the confidentiality of customer and Bank information.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with all legal and regulatory requirements for the jurisdiction.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently on a range of complex tasks, which may include unique situations.
• Brings innovative solutions to complex challenges.
• Supports the achievement of business objectives by conducting sales calls, establishing a personal referral network, and other business development activities.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Ensures alignment between values and behavior that fosters diversity and inclusion.
• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviors in all that they do.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Arranges for the Federal registration with the Nationwide Mortgage Licensing System and Registry.
• Ensures alignment between stakeholders.
• Establishes relationships with business partners (e.g. CDC, MasterCard, Symcor, etc.) to maintain knowledge of interdependent systems and related policies and procedures.
• Monitors the service request and problem resolution processes for adherence to national standards.
• Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.
• Manages transactional outcomes for customer calls or defers to appropriate internal business groups.
• Solves complex or unresolved customer situations or escalates to the next higher manager for resolution.
• Maintains the confidentiality of customer and Bank information.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with all legal and regulatory requirements for the jurisdiction.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently on a range of complex tasks, which may include unique situations.
• Brings innovative solutions to complex challenges.
• Supports the achievement of business objectives by conducting sales calls, establishing a personal referral network, and other business development activities