Bakery Manager

PURPOSE

Exemplifies and ensures strong customer service in all aspects of the job. Directs and controls the operation of the Bakery Department to achieve sales and profit objectives.

Duties And Responsibilities

• Champions corporate and division customer service programs to meet or exceed division customer service goals.

• Plans, organizes and directs day-to-day operations of the Bakery Department, exercising independent judgment and discretion.

• Counsels and assists with all bakery department duties such as: proofing, baking, decorating, slicing and packaging fresh bakery products.

• Implements effective promotional and seasonal displays. Prevents shrink and controls expenses.

• Accurately completes and maintains daily log sheet, purchase report, and sales and labor and other required paperwork and logs.

• Maintains and organizes bakery department cooler and freezer. Conducts periodic inventories, processes administrative paperwork and maintains accurate department records.

• Ensures that bakery product quality, baking and decorating standards are met.

• Ensures proper merchandising of product by understanding and implementing schematics, merchandising of advertised items, proper signing procedures and monitoring product flow.

• Complies with retail labeling laws, federal and state regulations and Company policies.

• Follows Company policy in handling quick sale items. Complies with all federal, state and local health and food safety standards.

• Aids customers by taking and filling special orders. Makes product suggestions and engages in suggestive selling. Makes intercom announcements.

• Ensures cleanliness and sanitation of sales floor and work area, freezer and cooler, equipment, and retail cases.

• Handles customer relations. Engages in suggestive selling and other sales techniques.

• Monitors daily log sheet, purchase report and sales and labor report.

• Attends required training and sales meetings.

• Implements emergency procedures in the event of equipment and computer software malfunctions.

• Supervises, motivates, directs, trains and participates in the hiring of Meat Department personnel.

• Marksets personnel performance and effectively recommends personnel action to store director such as hiring, firing, layoff and disciplinary action.

• Identifies and trains associates with high potential for advancement opportunities.

• Schedules personnel to ensure adequate coverage and service levels.

• Communicates sales goals, department performance and sales opportunities to department associates to ensure positive results.

• Complies with and ensures compliance with all Company policies and procedures.

• Solves associate complaints where appropriate and reports action taken to Store Director.

• Immediately reports any potential serious policy violations, for matters including but not limited to working off the clock, harassment, food safety and sanitation, discrimination etc. to the Store Director and assists in appropriate handling.

• Identifies and trains associates with high potential for advancement opportunities.

• Answers and responds to incoming calls appropriately.

• Receives and appropriately resolves customer complaints and reports to the Store Director as appropriate.

• Attends required training and sales meetings.

Physical And General Requirements

• Requires working knowledge of all job duties including Cake Decorator, Baker, and Sales Associate, and performs those job duties as required.

• Requires strong communication skills, good leadership and interpersonal skills, the proven ability to manage people, and the ability to maintain professional demeanor in dealing with customers and co-workers.

• Must have knowledge of product variety, bakery standards, perishability, food safety, safety and sanitation procedures and department policies and procedures.

• Requires the ability to judge and react to business activity.

• Requires the ability to operate computer software and electronic ordering devices to order and label products, plan sales, inventory and scheduling.

• Requires a good understanding of overall Company practices and Bakery Department policies and procedures.

• Requires the ability to comply with and ensure compliance with Company policies and procedures.

• Requires the ability to maintain professional demeanor in dealing with customers, vendors and co-workers.

• Requires basic knowledge of employment laws and workplace practices.

• Requires the ability to comply with and ensure compliance with Company grooming standards and dress code.

• Utilizes cleaning supplies, including chemicals, and equipment. Hands are frequently exposed to water and cleaning agents.

• Requires use of plastic or latex gloves.