Back Server

About the role

Assist in daily Front of House operations to deliver a 5-Star, 5-Diamond, 3-Michelin Star experience to all guests. Maintain all aspects of the service areas and dining room. Serve as a support to the Front Server.

Responsibilities

• Able to enter orders correctly and efficiently
• Able to maintain orderly side stands
• Will routinely refill water pitchers
• Replenish the drawer with proper silverware
• Consistently clear the section as needed
• Communicates to the kitchen with the needs of the section
• Spearheads resetting within the section
• Able to deliver of coffee/tea orders, cookie boxes, and menus for the section
• Able to provide house guests with a check-in tour and accurately discuss the rooms and history
• Can function as the Closing Team Leader (CTL)
• Capable of assisting the front desk with a variety of needs (SOF's, assisting valet, welcome cocktail, etc.)
• Demonstrates excellent understanding of The Forbes Travel Guide's standards

Qualifications

• Excellent communication skills
• Must be at least 16 years of age
• Must be well-groomed and well-presented with no visible tattoos
• Must have reliable transportation

Desirable

• Familiarity with Forbes Standards
• Ability to communicate in a language other than English, preferably Spanish or French
• Certification in alcohol awareness program
• Certification in CPR
• Prior experience with Resortsuite and Tock
• Basic wine knowledge

Skills

• Ability to communicate in English both orally and in writing
• Strong interpersonal communication skills both verbal and written
• Must always be organized and maintain cleanliness of workstation
• Ability to speak using clear and professional language
• Ability to multi-task in a fast-paced environment
• Ability to cross-train across multiple departments and assist when needed
• Ability to assist guests with questions about the property, history, and surrounding areas

Physical demands

• Must be able to lift 30+ lbs.
• Able to stand, bend and walk for long periods of time
• Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting and climbing