Back Office Technician

About the Role

The Back Office Technician performs a variety of patient care, office, and laboratory duties, preparing patients for examination and assisting other optical professionals in providing treatment to the eyes.

Responsibilities

• Ensures a positive and professional environment where patients feel comfortable; prepares patients for treatment and assists doctors.
• Collects and documents the patient’s chief complaint.
• Verifies patient’s ocular and medical health history.
• Documents any medications patient is taking.
• Obtains consents from patients and ensures patients read and sign them.
• Performs Refractions and administers basic Visual Acuity (VA) assessments.
• Performs intraocular pressure (IOP) tests with a Tonopen unit.
• Takes Fundus photos.
• Administers a Visual Field (VF) test.
• Performs Fluorescein Angiogram (FA) and Indocyanine Green Angiography (ICG) procedures.
• Administers topical ophthalmic and dilation medications to patients.
• Maintains clean, sterile, and stocked exam rooms.
• Provides written instructions and/or patient education materials for the patient to review at home and ensures patient understands all instructions.
• Provides accurate documentation and summarization of an ocular examination while maintaining patient flow and communication regarding appointment status.
• Files patient forms and updates information in CareCloud/EMR system.
• May be required to drive patients in a company-provided vehicle (in some clinics).
• Maintains an appropriate professional appearance and demeanor in accordance with company policies.
• Keeps commitments and keeps direct supervisor informed of work progress, timetables, and issues.
• Maintains strict compliance with State, Federal, and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).
• Performs other duties as assigned by management.

Requirements

• High School education, GED, or equivalent.
• Valid driver’s license and automobile insurance.
• Ability to travel to other clinics as assigned.
• Experience in the Ophthalmic or Optometric Industry (desirable).
• Experience as a Back Office Technician (desirable).

Qualifications

• Certified Ophthalmic Technician (preferred).
• Certified Ophthalmic Assistant (preferred).
• Valid Driver’s License may be required based on clinic location(s).

Skills

• Team player with excellent communication and interpersonal skills (oral and written).
• Proficient in Microsoft Word and Excel, and use of standard office equipment.
• Ability to respond to inquiries from customers, staff, vendors, or other community members.
• Ability to draw valid conclusions, apply sound judgment, and make decisions under pressure.
• Ability to interpret and apply policies and procedures.
• Professional and respectful demeanor in interactions with others.
• Detail-oriented, organized, process-focused, problem solver, self-motivated, proactive, and customer service-focused.
• Displays independent judgment by making timely and accurate decisions based on available information, even when vague or limited.
• Ability to multitask effectively in a fast-paced and sometimes ambiguous environment without compromising quality.
• Ability to prioritize tasks and projects with limited direction while contributing to clinic success.

Work Environment

This is primarily an office classification with controlled temperature conditions and limited direct exposure to hazardous physical substances. The noise level is usually low to moderate. Ability to travel between offices is required.

• Regularly required to sit, stand, walk, handle, or feel objects, reach with hands and arms, see, talk, and hear.
• Frequently lifts and/or carries reports, records, and other materials typically weighing less than 20 pounds.
• Occasionally required to stoop, kneel, bend, or crouch.
• Finger dexterity needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.

Pay

$23+ per hour.