Back Office Technician

Full-time position supporting patient care, office, and laboratory duties in an optical setting. The Back Office Technician prepares patients for examination and assists optical professionals in delivering eye treatments.

Responsibilities

• Ensure a positive and professional environment where patients feel comfortable; prepare patients for treatment and assist doctors.
• Collect and document the patient’s chief complaint, ocular and medical health history, and current medications.
• Obtain and verify patient consents.
• Perform refractions and administer basic Visual Acuity (VA) assessments.
• Conduct intraocular pressure (IOP) tests using a Tonopen unit.
• Take fundus photos and administer Visual Field (VF) tests.
• Perform Fluorescein Angiogram (FA) and Indocyanine Green Angiography (ICG) procedures.
• Administer topical ophthalmic and dilation medications to patients.
• Maintain clean, sterile, and stocked exam rooms.
• Provide written instructions and patient education materials; ensure patient understanding.
• Document and summarize ocular examinations accurately while maintaining patient flow and communication regarding appointment status.
• File patient forms and update information in CareCloud/EMR system.
• Drive patients in a company-provided vehicle (required in some clinics).
• Maintain professional appearance and demeanor in accordance with company policies.
• Keep commitments and inform direct supervisor of work progress, timetables, and issues.
• Comply strictly with State, Federal, and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies).
• Perform other duties as assigned by management.

Requirements

• High School education, GED, or equivalent.
• Valid driver’s license and automobile insurance.
• Ability to travel to other clinics as assigned.
• Experience in the Ophthalmic or Optometric Industry (desirable).
• Experience as a Back Office Technician (desirable).

Qualifications

• Certified Ophthalmic Technician (preferred).
• Certified Ophthalmic Assistant (preferred).
• Team player with excellent communication and interpersonal skills (oral and written).
• Proficient in Microsoft Word and Excel; ability to use standard office equipment.
• Ability to respond to inquiries from customers, staff, vendors, or community members.
• Strong decision-making skills under pressure; ability to interpret and apply policies and procedures.
• Professional and respectful demeanor in all interactions.
• Detail-oriented, organized, process-focused, proactive problem solver with a customer service focus.
• Ability to make timely, independent judgments using available information, even when vague or limited.
• Ability to multitask effectively in a fast-paced, sometimes ambiguous environment without compromising quality.
• Ability to prioritize tasks and projects with limited direction while contributing to clinic success.

Work Environment

Primarily an office-based role with controlled temperature conditions and limited exposure to hazardous substances. Noise levels are typically low to moderate. Ability to travel between offices is required.

• Regularly required to sit, stand, walk, handle, or feel objects, reach with hands and arms, see, talk, and hear.
• Frequently lift and/or carry materials weighing less than 20 pounds.
• Occasionally required to stoop, kneel, bend, or crouch.
• Finger dexterity needed for data entry using a computer keyboard, calculator, and other standard office equipment.

Pay

$23.00 - $25.00 per hour.