Back Office Operations Administrator

About the Role

Oversee the daily administrative and operational functions, including supervising back-end departments (HR, IT, accounting), ensuring compliance with internal policies, tracking KPIs, and managing facility budgets.

Responsibilities

• Operations & Performance Management
  • Oversee end-to-end back-office functions to ensure efficiency, accuracy, and timely delivery of services.
  • Monitor and analyze performance metrics, SLAs, and KPIs to identify areas for operational improvement.
  • Develop and maintain internal Standard Operating Procedures (SOPs) across departments.
• Team Leadership & Administration
  • Recruit, train, and mentor administrative, IT, and operational staff.
  • Manage workforce schedules, intraday staffing, and performance reviews.
  • Bridge the communication gap between back-office support and front-office or executive teams.
• Finance & Compliance Support
  • Process and track vendor invoices, payroll, and daily transaction activities.
  • Enforce corporate compliance frameworks, internal controls, and data security standards.
  • Manage procurement, inventory control, and office facility management.
• Technology & Data Management
  • Oversee the maintenance of database records, filing systems, and data analytics.
  • Partner with the IT department to integrate technology upgrades, software solutions, and security enhancements.