Back Counter Parts Associate

Position Summary

CraneWorks is seeking a motivated and customer-focused Back Counter Parts Associate to join our Williston, North Dakota team. This position plays a critical role in supporting our service technicians, field personnel, and customers by accurately identifying, sourcing, receiving, stocking, and distributing heavy equipment and crane parts.

Essential Responsibilities

• Provide exceptional customer service to internal technicians and external customers.
• Assist technicians in identifying and locating the correct replacement parts for heavy equipment and cranes.
• Receive, inspect, verify, and stock incoming parts shipments.
• Pick, package, and distribute parts for shop work orders and field service requests.
• Maintain accurate inventory levels through cycle counts and inventory control procedures.
• Process parts orders, returns, warranty items, and vendor credits.
• Research parts availability, pricing, and lead times with manufacturers and suppliers.
• Cook up parts transfers between CraneWorks locations when needed.
• Maintain an organized, clean, and safe parts warehouse and back counter area.
• Utilize computer systems to enter parts orders, maintain inventory records, and update customer information.
• Prepare shipping documents and coordinate outbound shipments.
• Aid with purchase orders, invoices, filing, recordkeeping, and other administrative tasks.
• Answer incoming phone calls and respond to customer and technician inquiries promptly and professionally.
• Support branch operations with additional administrative and operational duties as assigned.
• Follow all CraneWorks safety policies and procedures.

Qualifications

• A high school diploma or GED is required.
• Previous heavy equipment, crane, construction equipment, truck, agricultural equipment, or industrial parts experience is preferred.
• Strong mechanical aptitude and ability to identify equipment components.
• Excellent customer service and communication skills.
• Strong organizational skills with attention to detail.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office and computerized inventory management systems.
• Forklift experience is preferred.
• Ability to lift up to 50 pounds and work in a warehouse environment.
• A valid driver's license with an acceptable driving record.

Why CraneWorks?

• Competitive compensation
• Comprehensive medical, dental, and vision benefits
• 401(k) with company match
• Paid Time Off and paid holidays
• Company-paid life insurance
• Career growth and development opportunities
• Stable, growing organization with a strong reputation in the lifting industry
• Team-oriented culture focused on safety and continuous improvement

Equal Employment Opportunity

We are committed to creating an inclusive workplace where all qualified applicants and employees are treated with respect and dignity. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable federal, state, or local law.