B2B Manager, Operations & Growth

Responsibilities

• Build a standard operating model for how a B2B account will run efficiently at scale.
  • Manage the work of Education to build curriculum deliverables that meet contractual agreements;
  • Hire, onboard, and performance manage an instructor workforce spread across six locations;
  • Build an on-campus experience for learners that keeps them in classes;
  • Manage the technical needs of StrataTech’s IT applications.
• Implement this standard operating model across accounts.
  • Negotiate the change management process with internal and external stakeholders without sacrificing operational or financial outcomes;
  • Manage a team of 0-2 FTEs per account to deliver against the operating model and performance benchmarks;
  • Track key account metrics (financial and operational), monitor account health, and provide regular updates to management.
• Conduct periodic reviews with clients to discuss performance, challenges, and future strategies.
  • Sample metrics could include: enrollments, graduation rates, job placement rates, revenue growth, margin growth;
  • Develop and maintain long-term relationships with key stakeholders in assigned accounts.
• Act as a trusted advisor, understanding client business goals and strategies.
  • Identify upsell, cross-sell, and renewal opportunities to increase account revenue.
• Support new campus expansion efforts, including but not limited to:
  • site selection, financial modeling, budgeting/forecasting/ad hoc analysis, cross functional project management;
• Support current campus facilities growth and expansion plans typically as a strategic thought partner and executing PMO for ongoing plans.
• Be a “force multiplier” for the organization - empowering line functions to focus on implementation.

Qualifications

• Strategy consulting experience and/or multi-site operations experience strongly preferred;
• Experience driving transformations, including growth initiatives, process redesign, and implementation efforts;
• Drive for results and bias towards action;
• High EQ, analytical, articulate, and excellent verbal communication skills;
• Ability to manage multiple clients and deliverables, prioritize effectively, and ask for help when needed;
• Skilled in leading through influence, and leading through direct management oversight;
• Extensive experience with MS Suite tools;
• Exposure to industrial services or other blue-collar oriented human capital sectors is a plus.