B2B Account Representative

About the role

This position is with Fenix Outdoor, the parent company of our iconic Fjällräven brand. Strong partnerships don’t happen by accident. They happen when communication is clear, details are managed with care, and people consistently show up for one another.

Responsibilities

• Serve as the primary point of contact for assigned wholesale accounts and sales representative groups
• Build strong relationships through responsive communication, proactive problem-solving, and exceptional service
• Support account needs, troubleshoot issues, and help ensure a positive experience throughout the order lifecycle
• Manage wholesale orders from pre-book through fulfillment, maintaining accuracy across order entry, allocations, confirmations, and delivery execution
• Ensure all order details, shipping requirements, routing instructions, and supporting documentation are complete and accurate
• Maintain high standards of data integrity across ERP and order management systems
• Contribute to documentation, workflow enhancements, and scalable processes that support future growth

Requirements

• 2+ years of experience in customer service, dealer services, account services, order management, or a related field
• Strong written and verbal communication skills with the ability to build trust and relationships
• Exceptional attention to detail and ability to manage multiple priorities effectively
• A proactive, solutions-oriented mindset and a genuine desire to help others succeed
• Comfort learning and navigating multiple systems and processes
• Confidence working in a fast-paced environment with changing priorities
• Proficiency with Microsoft Office, including Outlook, Excel, and Word

Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• Experience with ERP systems, especially Microsoft AX
• Experience using Zendesk
• Data analysis and reporting skills
• Experience supporting wholesale, retail, apparel, footwear, outdoor, or consumer goods businesses

Skills

• Collaborative approach and enjoyment of working toward shared goals

Benefits

Click here to learn more about Fenix Outdoor’s benefits, including:

• 401(k) with employer match to support your long-term financial wellbeing
• Comprehensive health and wellness benefits for full-time employees, including medical, dental, and vision coverage, and long- and short-term disability
• Generous paid time off and paid company holidays to rest, recharge, and spend time outdoors
• Product discounts across Fenix Outdoor’s family of premium outdoor brands
• A strong commitment to sustainability, quality craftsmanship, and responsible business practices

About Us

Fenix Outdoor is an international group of premium outdoor brands, including Fjällräven, Royal Robbins, Hanwag, and Devold of Norway, united by a shared mission: to enable all people to experience and protect nature.

From our Nordic heritage to our North American headquarters in Colorado, we're committed to creating durable, responsibly made products that inspire life outdoors. We believe businesses should contribute to stronger communities, healthier ecosystems, and meaningful experiences in nature. Sustainability, integrity, and long-term thinking guide everything we do.