B2B Account Representative

About the role

At Fenix Outdoor, we’re looking for a B2B Account Representative to help create a trusted connection point between our sales teams, internal partners, and our retailers. This is an ideal opportunity for someone who enjoys solving problems, building relationships, and bringing order to complexity.

Responsibilities

• Serve as the primary point of contact for assigned wholesale accounts and sales representative groups
• Build strong relationships through responsive communication, proactive problem-solving, and exceptional service
• Support account needs, troubleshoot issues, and help ensure a positive experience throughout the order lifecycle
• Manage wholesale orders from pre-book through fulfillment, maintaining accuracy across order entry, allocations, confirmations, and delivery execution
• Ensure all order details, shipping requirements, routing instructions, and supporting documentation are complete and accurate
• Maintain high standards of data integrity across ERP and order management systems
• Contribute to documentation, workflow enhancements, and scalable processes that support future growth

Requirements

• 2+ years of experience in customer service, dealer services, account services, order management, or a related field
• Strong written and verbal communication skills with the ability to build trust and relationships
• Exceptional attention to detail and ability to manage multiple priorities effectively
• A proactive, solutions-oriented mindset and a genuine desire to help others succeed
• Comfort learning and navigating multiple systems and processes
• Confidence working in a fast-paced environment with changing priorities
• Proficiency with Microsoft Office, including Outlook, Excel, and Word
• A collaborative approach and enjoyment of working toward shared goals

Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• Experience with ERP systems, especially Microsoft AX
• Experience using Zendesk
• Data analysis and reporting skills
• Experience supporting wholesale, retail, apparel, footwear, outdoor, or consumer goods businesses

Skills

• Attention to detail
• Collaborative spirit
• Customer-focused approach
• Problem-solving abilities
• Proactive mindset

Benefits

Click here to learn more about Fenix Outdoor’s benefits, including:

• 401(k) with employer match to support your long-term financial wellbeing
• Comprehensive health and wellness benefits for full-time employees, including medical, dental, and vision coverage, and long- and short-term disability
• Generous paid time off and paid company holidays to rest, recharge, and spend time outdoors
• Product discounts across Fenix Outdoor’s family of premium outdoor brands
• A strong commitment to sustainability, quality craftsmanship, and responsible business practices

About Fenix Outdoor North America

Fenix Outdoor North America is part of Fenix Outdoor International AG, a global group of premium outdoor brands listed on Nasdaq OMX Stockholm (Mid Cap). We design and deliver clothing and equipment that enable an active life in nature. Each brand within Fenix Outdoor serves a distinct segment of the outdoor community, while sharing a common commitment to quality, durability, and long-term responsibility. Together, we offer premium products that support every kind of outdoor experience.