Azure Virtual Desktop SME

Position Summary

We are seeking a Senior Technical Consultant with deep expertise in Azure Virtual Desktop (AVD) to design, implement, and optimize enterprise-grade virtual desktop solutions. In this role, you will act as the AVD subject matter authority, leading technical strategy, ensuring best-in-class performance, and driving innovation in our clients’ virtual workspace environments. You will collaborate across technical and business teams to architect secure, scalable, and cost-efficient solutions that align with business goals.

Benefits

• Hybrid Work Options
• Paid Time Off
• Paid Holidays
• Medical, Dental, Vision
• 401(k) with employer match contributions

Essential Duties and Responsibilities

• Design and implement Azure Virtual Desktop (AVD) solutions to meet client requirements.
• Provide expert guidance on best practices for AVD deployment, configuration, and optimization.
• Troubleshoot and resolve complex issues related to AVD environments.
• Collaborate with clients to understand their business needs and translate them into technical solutions.
• Conduct assessments and provide recommendations for AVD infrastructure improvements.
• Stay up to date with the latest AVD features, updates, and industry trends.
• Maintain public cloud server infrastructure and ensure system uptime SLAs.
• Provide proactive recommendations and upkeep of customer environments in tenant organizations.
• Manage infrastructure reporting, alert management, troubleshooting, and tuning.
• Maintain certifications with technology partners.
• Troubleshoot customer issues urgently and effectively.
• Install and implement systems and solutions.
• Conduct post-sales technical follow-ups and provide remote customer support.
• Track work orders and incidents through an electronic help desk system.
• Manage and resolve issues promptly.
• Prioritize tasks and meet deadlines with excellent time management skills.
• Demonstrate excellent troubleshooting and assessment skills.
• Exhibit outstanding written and verbal communication skills.
• Be a team player with exceptional customer service skills.
• Mentor and guide peers, assisting teammates as needed.
• Submit timesheets, expense reports, and documentation on or before deadlines.
• Stay updated on market trends, theories, and new methodologies; embrace change.
• Assist with change-management activities.
• Prepare and deliver complete and concise documentation for all projects and tickets.
• Present progress reports to immediate supervisors and/or Project Managers.
• Manage multiple projects in a fast-paced environment.
• Quickly turn business problems into technical solutions.
• Participate in on-call schedules, serving as a high-level escalation point for Azure AVD and VDI issues.