Azure Technical Account Manager

Key Responsibilities

• Own the post-sales technical relationship as each customer's primary advisor, with a focus on Microsoft Azure environments
• Develop trusted relationships with technical and business stakeholders, and understand each customer's cloud architecture, financial objectives, and operational priorities
• Maintain Azure commitment coverage and utilization, delivering proactive optimization recommendations that maximize savings and minimize commitment risk
• Advises customers on Azure commitment strategy and sizing, FinOps maturity, and cloud governance
• Translates cloud consumption data into executive-level business insights
• Leads Quarterly Business Reviews, presenting utilization trends, realized savings, and optimization opportunities to finance, engineering, and infrastructure teams
• Prioritizes expansion opportunities and additional insured commitments as customer environments grow
• Presents at Quarterly Business Reviews
• Collaborates with Product, Engineering, and Support to resolve customer challenges and channel feedback for future product roadmap decisions

Qualifications

• 4+ years in Technical Account Management, Customer Success, Solutions Architecture, Cloud Consulting, or a similar customer-facing technical role
• Hands-on experience with Microsoft Azure
• Azure certifications
• Strong understanding of cloud infrastructure and cloud economics
• Familiarity with FinOps principles and cloud cost optimization
• Experience with cloud commitment programs such as Azure Reservations, Savings Plans, or MACC
• Experience presenting to executive stakeholders
• Ability to translate technical concepts into business outcomes
• Excellent written and verbal communication skills
• Bachelor's degree