Technical Account Manager

About the role

The Technical Account Manager at Metriport will serve as the technical bridge between our production customers and our product. Your primary responsibility is to ensure customers continuously derive maximum value from Metriport's platform while fostering trust and expanding relationships.

• Owning Customer Health & Retention: Focus on north star retention metrics for production customers.
• Driving Value-Led Growth: Identify and capitalize on expansion opportunities by ensuring customers fully utilize the product and achieve measurable ROI.
• Evolving With Customers: Recognize underutilized Metriport features that could significantly benefit customer organizations and monitor usage to scale with their needs.
• Building Cadenced & Ad Hoc Customer Efforts: Develop and refine efforts with Metriport's production customers and handle ad hoc initiatives.

Requirements

• 7+ years working in a customer-facing technical role (e.g., Solutions Architect, Solutions Engineer), with 4+ years at one company.
• Experience in formal or informal Technical Sales roles and efforts.
• Experience working on a technical product, comfortable reading API documentation, and translating technical concepts to non-technical stakeholders (and vice versa).
• Experience at both an early stage startup and a later stage company that has scaled Customer Success (Series D or larger).
• Expert at managing complex enterprise deals for extended periods and increasing customer usage.
• Ambiguity tolerance: Thrives in fast-paced environments and drives projects to completion without a playbook.
• Location: Based in San Francisco (or willing to relocate).
• Open to travel: Minimal travel expected, but flexible to support customers.

Core Competency

You are an expert at managing complex enterprise deals for extended periods and increasing customer usage. You thrive in fast-paced environments and know how to drive projects to completion without a playbook.

Benefits

• Competitive equity + compensation package
• Full family Platinum health insurance, dental, and vision coverage
• 401(k) retirement plan + matching
• Flexible work from home or in-office
• Healthy lunches complimentary when in-office (and breakfast + dinners as needed)
• Quarterly company off-sites with the team
• MacBook provided by us
• Unlimited PTO