Technical Account Manager- Microsoft

About the role

AvePoint is the global leader in data security, governance, and resilience, offering a robust data foundation and enabling collaboration with confidence. With over 25,000 customers worldwide, AvePoint's Confidence Platform supports Microsoft, Google, Salesforce, and other collaboration environments. Our global channel partner program includes 5,000 managed service providers, value-added resellers, and systems integrators, available in over 100 cloud marketplaces. For more information, visit www.avepoint.com.

Responsibilities

• Becoming a trusted customer advocate by ensuring prompt and professional engagement.
• Helping customers maximize their use of AvePoint products by overcoming challenges during implementation and general use.
• Performing architectural design sessions with existing clients to assist in future and current deployments.
• Delivering remote or onsite platform integration engagements for existing clients.
• Delivering remote or onsite training sessions for clients.
• Acting as the escalation point and lead conference calls for sensitive support cases.
• Managing account activities and coordinating internal and external support efforts for timely and effective responses.
• Delivering technical documentation to support customer deployments and expansion efforts.
• Partnering with Support, Customer Success, and Sales teams to ensure account stability, growth, and adoption.

Requirements

• BA/BS Degree in Computer Science/Engineering (preferred).
• Minimum 3+ years of work experience in a related technical field (e.g., technical software support, pre-sales engineering, technical account management).
• Excellent written/verbal communication, organization, presentation, and stakeholder management skills.
• Strong follow-through in technical queries and ability to work individually and within a highly collaborative team setting.
• Understanding of M365 architecture, components, and configuration (preferred).
• Experience testing and performing updates to a live production environment.
• Working technical knowledge of current software protocols and Internet standards.
• Competence with testing, logging, and troubleshooting tools and procedures.
• Knowledge of an Enterprise Content Management system (preferred).
• Familiarity with Microsoft SQL Server (plus).
• Experience with scripting (PowerShell).
• Familiarity with REST API development (plus).

Qualifications

• Willingness to learn and adapt in a fast-paced environment.

Skills

• Technical expertise in M365 architecture, components, and configuration.
• Experience with scripting (PowerShell).
• REST API development skills (plus).
• Enterprise Content Management system knowledge (plus).
• Microsoft SQL Server familiarity (plus).

Benefits

At AvePoint, we strive to offer competitive, fair, and equitable total rewards. The listed salary range for this role is $75,000 - $100,000. Total rewards include base salary, comprehensive benefits (medical, dental, vision, 401(k) with match, unlimited PTO), and depending on the role, bonuses, commissions, or equity (RSUs). We welcome compensation discussions—apply even if your expectations fall outside the range.

Pay

The salary range for this role is $75,000 - $100,000.

Schedule

N/A