Technical Account Manager
About Braze
At Braze, we’re a genuinely approachable, exceptionally kind, and intensely passionate team. We set high standards, champion teamwork, and create work-life harmony as we navigate rapid global growth while striving for greater equity and opportunity—inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. Autonomy, accountability, and openness to new perspectives are essential to our success.
Our deep curiosity to learn and eagerness to share diverse passions give us balance and inject a one-of-a-kind vibrancy into our culture. If you’re driven to solve exhilarating challenges and have a bias toward action in the face of change, you’ll be empowered to make a real impact with a sharp and passionate team at your back.
Responsibilities
- Own the ongoing technical relationship through the entire lifecycle of customers in your portfolio, collaborating closely with the Customer Success and wider account teams.
- Serve as a trusted technical advisor, defining the Braze technology strategy for customers who have purchased the TAM premium service offering and helping them unlock value from the Braze platform.
- Drive value, retention, and adoption of Braze’s product through the customer lifecycle, acting as the technical counterpart between Braze and your client’s product and engineering teams.
- Understand customer needs and proactively drive technical initiatives to help them achieve their business goals.
- Manage a portfolio of named Enterprise and Strategic accounts, addressing unique geographical, scale, and complexity challenges.
- Partner with the Customer Success Team to own the technical relationship for assigned accounts, driving technical adoption, accelerated value, and continued maturity.
- Help customers successfully instrument Braze across their stack and refine that instrumentation over time to contribute to renewals and upsells.
- Facilitate conversations about customers’ desired use cases, conduct discovery, and recommend solutions based on their unique needs and architecture.
- Support and advocate for day-to-day inquiries to optimize value through the customer lifecycle.
- Empower customer product and engineering teams to use Braze independently and efficiently through enablement, education, and communication.
- Adopt governance practices such as creating solutions documentation, building architectural diagrams, and driving progress against key technical work streams through project management.
- Instill best practices and engineering excellence by validating product use cases, assessing technical feasibility, and translating customer requirements to Braze’s Product team.
Requirements
- 3-5 years of client-facing experience as a Technical Account Manager (TAM) or in a related technical role (e.g., Implementation, Technical Support, or Solutions Architecture) for a product serving Enterprise/Strategic accounts.
- 3+ years of technical experience managing complex customer environments with strong product command and technical knowledge of two or more of the following: SaaS, Mobile, API, or Programming.
- Excellent communication skills (written and verbal), with the ability to translate complex technical ideas for non-technical stakeholders.
- A natural problem solver with a high level of intellectual curiosity and a collaborative mindset.
- Ability to maintain productivity, manage competing priorities, and work effectively under pressure in a fast-paced, complex environment.
- Bilingual skills beyond English are a plus but not required.
Pay
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $99,450 and $112,500/year, with an expected On Target Earnings (OTE) between $110,500 and $125,000/year (including bonus or commission). Your exact offer may vary depending on market location, job-related knowledge, skills, and experience. This role also qualifies for a comprehensive Total Rewards package, including equity grants of restricted stock (RSUs).
Benefits
- Competitive compensation, including equity.
- Retirement and Employee Stock Purchase Plans.
- Flexible paid time off.
- Comprehensive medical, dental, vision, life, and disability benefit plans.
- Family services, including fertility benefits and equal paid parental leave.
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend.
- A curated in-office employee experience designed to foster community, team connections, and innovation.
- Opportunities to give back to the community, including an annual company-wide Volunteer Week and donation matching.
- Employee Resource Groups providing supportive communities within Braze.
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®.
About Braze
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to AI-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has been recognized as a Leader in marketing technology by industry analysts and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
Braze is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney, and Tokyo.