Azure Systems Administrator

Job Responsibilities

• Own the design, architecture, and lifecycle strategy of the Azure Virtual Desktop (AVD) platform
• Define and maintain VDI platform standards, configurations, and governance controls
• Lead capacity planning, scaling strategy, and long-term platform optimization
• Maintain system health, performance, and availability
• Manage golden images, host pools, and desktop pools
• Troubleshoot session performance, connectivity, login, and profile issues
• Act as Azure escalation point for Desktop Support and our Call Center IT team
• Exercise independent judgment in resolving complex system challenges impacting business operations

Position Qualifications

• Associates degree in Computer Science or equivalent experience
• Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140)
• Microsoft Azure Administrator (AZ-104)
• 2+ years VDI/Azure experience
• Experience with Ominissa Horizon and Azure Virtual Desktop
• Knowledge of Azure Cloud and Windows Desktop environments
• Microsoft ENTRA experience
• Microsoft Intune experience

Skills And Qualifications

• Azure Virtual Desktop (AVD) administration
• Ominissa/VMware Horizon administration and troubleshooting
• Windows 10/11 desktop support in VDI environments
• Active Directory / Microsoft Entra ID management
• VDI architecture fundamentals (pools, images, session hosts)
• Basic networking (DNS, VPN, latency troubleshooting)
• System monitoring and performance analysis
• Patch management and image lifecycle management
• Ability to operate as Tier 2/3 escalation for complex incidents involving VDI and Azure
• Strong problem-solving and root cause analysis skills
• Experience supporting large-scale or call center VDI deployments

Key Characteristics

• Strong troubleshooting skills
• Focus on performance and reliability
• Automation mindset
• Collaborative team player
• Strategic Value
• Supports transition to Azure Virtual Desktop
• Improves scalability and cost efficiency
• Enhances end-user experience