Systems Administrator (Microsoft 365 & Azure)

Job Summary

Provides technical support and administration for server infrastructure, cloud services, and enterprise applications within SUNY System Administration. Assists with Level 2 and 3 technical support while developing expertise in server administration, Office 365/Azure environments, and enterprise systems.

Server Administration Duties and Responsibilities

• Assists with Linux and Windows Server operating system administration
• Supports applications for System Administration and SUNY campuses
• Performs standard support operations including:
• Server patching
• LAN account creation
• File share management
• Develops familiarity with various server operating systems: Windows, Linux, AWS cloud hosting, Azure cloud hosting
• Provides support for Office 365 and local hosted Exchange servers
• Manages and supports core Office 365 services:
• Email systems
• Teams
• OneDrive
• SharePoint
• File Sharing
• Microsoft Defender
• Aids with Azure platform administration
• Develops proficiency in O365 platform support
• Aids with security configuration for Azure and O365 resources
• Delivers 2nd and 3rd level technical support for:
• System Administration offices
• SUNY Campuses
• Department-specific services
• Familiarizes with SSII process and troubleshooting procedures
• Maintains documentation in TDX knowledgebase for:
• End user reference
• OIT staff procedures
• Logs all incidents and requests in TDX

Technology Solutions Support

• Participates in departmental projects including:
• New product deployments
• Computer rollouts
• Server deployments/migrations
• Service migrations (e.g., ITEC Zen environment transition)
• Aids with implementation of new technologies

Job Requirements

• Minimum Qualifications:
• Associate's degree in Information Technology or related field
• Additional relevant experience may substitute for degree
• 0-2 years of technical support experience
• Basic troubleshooting abilities
• Strong customer service orientation
• Proficiency with Microsoft Office Suite
• Basic understanding of computer hardware and software
• Ability to follow established procedures
• Good communication skills
• Basic documentation abilities
• Preferred Qualifications:
• Bachelor's degree in related field
• Experience with help desk ticketing systems (TDX)
• Basic knowledge of audio/visual equipment
• Experience in educational environment
• Familiarity with: Windows operating systems, basic networking concepts, standard office equipment, Microsoft Azure, Amazon Web Services

Additional Information

• Must be currently authorized to work in the United States on a full-time basis
• VISA sponsorship is NOT available for this position
• Salary is dependent on a variety of factors, including but not limited to, experience, education, training, and certifications. The range for this position is $50,000-$56,000 annually
• State Title: Programmer Analyst (SL-2)
• Is part of the United University Professions Union
• Excellent Benefit Package which includes:
• NYS health insurance, free dental and vision coverage
• Competitive retirement options
• Tuition assistance
• Parenthood leave at full pay
• Generous vacation, sick, and holiday time
• Please see our UUP benefits summary for additional information
• This position will be based in Albany, NY
• SUNY System Administration Benefits
• Retirement: The choice between a fully funded pension plan and a self-driven defined contribution plan, along with two supplemental plans to increase your ability to save for retirement
• Health Insurance: Several health insurance options at an affordable cost that provide full coverage without mandatory deductibles
• Time Off: Paid time off with separate vacation and sick leave accruals up to 21 days a year for each category
• Flexible Working Arrangements: Flexible working arrangements, including hybrid schedules, are available depending on position
• Explore our full benefits offerings here: www.suny.edu/benefits