AWS Connect Developer/Engineer

Key Responsibilities

• Lead technical design, planning, and management of back-end services and UI development
• Document and present architectural decisions to team members, peers, and management
• Provide architectural guidance to the development team
• Collaborate with cross-functional teams to create agile, intuitive, and user-friendly software
• Deliver prototypes, reusable microservice components, and advanced solutions
• Design, implement and maintain Amazon Connect related features and functionality
• Develop complex RESTful services in an Agile development environment
• Perform code and design reviews, ensuring adherence to best practices
• Design and implement functional/system integration tests and automation
• Foster a DevOps culture around automation of builds, testing, deployments, and scaling
• Contribute to SOA standards and conduct impact analysis
• Mentor and train developers, helping to solve technical challenges
• Drive innovation and creative thinking in solution development

Must Haves

• Strong engineering of AWS Connect - including extensive configuration of queues, agents, routing rules, schedules, and operational availability, user creation, workflow maintenance, API integrations and third-party platform integrations, basic understanding of supporting AI-powered voice and chat capabilities.
• Create new code
• Strong understanding with Java OR NodeJS

Required Qualifications

• Bachelor's degree in Computer Science or equivalent
• 10+ years of experience as an Architect, Technical Lead, or Software Engineer
• Strong knowledge of Java OR NodeJS enterprise development and integration middleware
• 3+ years of hands-on application architecture experience for large enterprise solutions
• Experience with Amazon Connect, including contact flows, queues, routing, Lex Chatbots, CCP, client streams.
• Extensive web application development experience for high-scale applications
• Strong skills in implementing Service APIs (SOAP, REST) with market-leading API Management tools
• Extensive experience delivering microservice-based architecture using APIs, containers, and automation
• Experience with NoSQL implementations (e.g. AWS DynamoDB)
• Experience with cloud-based technologies (preferably AWS or Kubernetes with OpenShift)
• Expert knowledge of data integration solutions in multi-user, multi-platform, multi-tier environments
• Experience with Continuous Integration/Continuous Deployment (CI/CD) tools
• Strong analytical, communication, and team collaboration skills
• Proficiency in Agile/SCRUM methodology

Preferred Skills

• Experience with Python and NodeJS
• Understanding of Cyara designer
• Hands-on experience with AWS technologies (Lambda, SQS, EC2, ECS, Terraform)