AWS Connect Developer/Engineer/ Architect || Remote

Cerebra Consulting Inc is a System Integrator and IT Services Solution provider with a focus on Big Data, Business Analytics, Cloud Solutions, Amazon Web Services, Salesforce, Oracle EBS, Peoplesoft, Hyperion, Oracle Configurator, Oracle CPQ, Oracle PLM and Custom Application Development. We deliver measurable results for customers by leveraging solid business experience, industry-specific expertise, and proven methodologies. Cerebra has partnered with leading enterprise software companies and cloud providers such as Oracle, Salesforce, and Amazon to deliver high-quality, end-to-end customer solutions.

About the role

In this role, you will leverage your extensive technology expertise to develop innovative solutions in the healthcare industry. As a key member of our Contact Center team, you will contribute to the creation and implementation of enterprise solutions and standards for our AWS cloud IaaS platform, including Amazon Connect integrations.

• 100% remote position
• 6+ month contract with potential to extend or convert to full-time
• W2 or C2C employment options

Responsibilities

• Lead technical design, planning, and management of back-end services and UI development
• Document and present architectural decisions to team members, peers, and management
• Provide architectural guidance to the development team
• Collaborate with cross-functional teams to create agile, intuitive, and user-friendly software
• Deliver prototypes, reusable microservice components, and advanced solutions
• Design, implement, and maintain Amazon Connect related features and functionality
• Develop complex RESTful services in an Agile development environment
• Perform code and design reviews, ensuring adherence to best practices
• Design and implement functional/system integration tests and automation
• Foster a DevOps culture around automation of builds, testing, deployments, and scaling
• Contribute to SOA standards and conduct impact analysis
• Mentor and train developers, helping to solve technical challenges
• Drive innovation and creative thinking in solution development

Requirements

• Strong engineering of AWS Connect - including extensive configuration of queues, agents, routing rules, schedules, and operational availability, user creation, workflow maintenance, API integrations and third-party platform integrations, basic understanding of supporting AI-powered voice and chat capabilities
• Create new code with strong understanding of Java OR NodeJS
• Bachelor’s degree in computer science or equivalent
• 10+ years of experience as an Architect, Technical Lead, or Software Engineer
• 3+ years of hands-on application architecture experience for large enterprise solutions
• Experience with Amazon Connect, including contact flows, queues, routing, Lex Chatbots, CCP, client streams
• Extensive web application development experience for high-scale applications
• Strong skills in implementing Service APIs (SOAP, REST) with market-leading API Management tools
• Extensive experience delivering microservice-based architecture using APIs, containers, and automation
• Experience with NoSQL implementations (e.g. AWS DynamoDB)
• Experience with cloud-based technologies (preferably AWS or Kubernetes with OpenShift)
• Expert knowledge of data integration solutions in multi-user, multi-platform, multi-tier environments
• Experience with Continuous Integration/Continuous Deployment (CI/CD) tools
• Strong analytical, communication, and team collaboration skills
• Proficiency in Agile/SCRUM methodology

Preferred Skills

• Experience with Python and NodeJS
• Understanding of Cyara designer
• Knowledge of front-end technologies: Angular, HTML5, CSS3, and JavaScript
• Hands-on experience with AWS technologies (Lambda, SQS, EC2, ECS, Terraform)