AWS connect developer

About the role

You will make an impact by building and optimizing cloud-native contact center solutions that deliver intelligent, scalable, and automated customer experiences. You will be a valued member of the Cloud Engineering team and work collaboratively with stakeholders across engineering, operations, and business units to design and implement innovative contact center capabilities.

Responsibilities

• Design and deploy complex contact flows, custom routing profiles, and agent hierarchies within Amazon Connect to support scalable and resilient customer engagement architectures.
• Build backend microservices and APIs using AWS Lambda (Node.js/Python), API Gateway, and DynamoDB to manage data and power seamless contact center operations.
• Implement conversational AI solutions, including chatbots via Amazon Lex and text-to-speech capabilities with Amazon Polly, to drive intelligent and automated customer interactions.
• Integrate the contact center platform with CRM systems such as Salesforce and Zendesk, as well as workforce management tools, to enable a unified customer service ecosystem.
• Manage infrastructure deployment using Terraform or CloudFormation and maintain system observability and performance monitoring through Amazon CloudWatch.

Requirements

• 3–5+ years of experience in cloud-based contact center solutions or a related software engineering field.
• Hands-on proficiency with AWS services including Amazon Connect, IAM, S3, SQS, SNS, and event-driven architectures.
• Strong programming and scripting skills in Python, Java, or JavaScript.
• Demonstrated experience designing and implementing highly available, resilient, and secure contact center solutions that address complex business requirements.
• Proven ability to deliver serverless integrations and backend microservices using AWS Lambda and API Gateway.

Qualifications

• AWS Certified Developer or AWS Certified Solutions Architect certification.
• Experience integrating contact center platforms with CRM systems such as Salesforce or Zendesk.
• Hands-on experience implementing conversational AI solutions using Amazon Lex and Amazon Polly.
• Proficiency with Infrastructure as Code tools, specifically Terraform or AWS CloudFormation.
• Familiarity with workforce management tools and their integration within cloud-based contact center environments.

Skills

• Hands-on proficiency with AWS services including Amazon Connect, IAM, S3, SQS, SNS, and event-driven architectures.
• Strong programming and scripting skills in Python, Java, or JavaScript.
• Experience integrating contact center platforms with CRM systems such as Salesforce or Zendesk.
• Hands-on experience implementing conversational AI solutions using Amazon Lex and Amazon Polly.
• Proficiency with Infrastructure as Code tools, specifically Terraform or AWS CloudFormation.
• Familiarity with workforce management tools and their integration within cloud-based contact center environments.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Pay

The annual salary for this position is between $64,000 and $85,000 depending on the experience, education, and skills of the applicant.

Schedule

This is a remote position open to qualified applicants in the United States.