AVP, Quality Assurance

Qualifications

• Bachelor’s degree in related field preferred (or equivalent combination of years of experience with High School diploma/ GED)
• 3 + years' mortgage servicing
• 5 + years' quality assurance or risk management experience
• 5 + years in one or all of the following: foreclosure, escrow, bankruptcy, statements, payments, loss mitigation, or account management/customer service experience
• 3 + years' management/supervisor experience required
• Strong working knowledge of collections, customer service, loss mitigation, escrow, bankruptcy, payment processing, boarding and foreclosure
• Demonstrated experience effectively influencing people/teams in a fast-paced, dynamic work environment
• Previous experience leading team projects
• Strong customer service skills
• Strong knowledge of Microsoft Office products (Excel, Word, and Power Point)
• Advanced experience in Black Knight LPS/MSP/Director Premier is a plus
• Extensive knowledge of Share Point, Auditing Software and Data conversions a plus
• Leadership and influencing skills to effectively garner support and navigate a cross-functional environment
• Effective management skills to include talent selection, training, coaching, mentorship and performance management
• Able to provide effective coaching and feedback when errors are identified as part of the Sr. 2nd level reviews or when questions are raised by the team
• Strong organizational skills; effective time management for self and team
• Able to effectively manage through change; agile
• Strong problem-solving abilities; ability to analyze and interpret quality assurance data to identify opportunities and propose well-developed solutions
• Strong verbal and written communication skills
• Strong listening skills with the ability to facilitate meetings and effectively lead discussions
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
• Strong analytical skills
• Strong attention to detail; strong compliance orientation; high quality of work product
• Solid decision-making abilities coupled with sound judgment
• Able to effectively prioritize under tight deadlines in a fast-paced, dynamic environment
• Client focused with strong execution skills and results orientation
• Collaborative approach to work
• Compliance orientation
• Self-directed; comfortable working with ambiguity and uncertainty

Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days

Pay

The hiring range for this position is between $71,249.00 to $92,000.00 annually

Schedule

This position is eligible for an annual discretionary bonus

Featured Benefits

• Fay Cares! The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work.
• Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.
• At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives.
• We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful.
• Fay is an equal-opportunity workplace.
• The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.