AVP, Payoffs & Servicing Transfers

About the role

AVP, Payoffs & Servicing Transfers. Location: Austin, TX, open to remote (must be able to work CST hours; if living within 31 miles of Santa Ana, CA or Austin, TX will need to be able to work 4 days on-site).

The AVP is responsible for leading and optimizing payoffs and servicing transfer activity, ensuring regulatory compliance, operational efficiency, risk management, customer satisfaction, and investor adherence across payoff processing, lien release administration, and outbound servicing transfers.

Responsibilities

• Ensure Payoff quotes are accurate and timely
• Manage escrow balance refunds and final account reconciliation
• Monitor service levels and customer experience
• Ensure compliance with state and federal requirements
• Ensure liens are released within required statutory timelines
• Manage relationships with vendors
• Maintain controls to prevent borrower title issues
• Monitor aged release inventory and exception reporting
• Ensure compliant and seamless transfers of loans to new servicers, both flow and bulk
• Coordinate with investors, servicers, purchasers, and internal counterparts
• Manage transfer timelines, data integrity, and customer communications
• Ensure regulatory requirements are met for borrower notifications
• Minimize post-transfer exceptions, customer impact, and financial exposure
• Set department and team strategy and priorities
• Manage operational risk and compliance
• Drive process improvement and automation
• Establish KPIs and service-level targets
• Manage vendors and business partners
• Develop and train staff
• Ensure readiness for audits, investor reviews, and regulatory exams
• Partner with servicing operations, default, compliance, legal, finance, and technology teams

Qualifications

• Bachelor’s degree in Business, Finance, Accounting, Economics, or related field.
• 8 to 12+ years of mortgage servicing experience.
• 5+ years of progressive leadership experience.
• Direct experience in mortgage payoffs, lien release/satisfaction processing, servicing transfers, servicing operations, and customer service.
• Experience leading through audits, examinations and investor reviews.
• Strong Understanding Of Agency requirements (Fannie Mae, Freddie Mac, & Ginnie Mae)
• CFPB mortgage servicing regulations
• RESPA requirements
• State-specific lien release and satisfaction requirements
• Mortgage servicing systems (MSP)
• Investor and insurer guidelines
• Escrow and payoff accounting principles
• Proven ability to lead multiple operational departments
• Experience establishing KPIs and service level standards
• Strong coaching and employee development skills
• Ability to manage organizational change and process improvement initiatives
• Excellent executive communication and stakeholder management abilities

Pay

Starting at $100K depending on experience.

Schedule

Must be able to work CST hours; if living within 31 miles of Santa Ana, CA or Austin, TX, 4 days on-site required.