AVP, Servicing Remittance and Financial Oversight

Genstone is the holding company within The Fay Group, providing a broad suite of property services solutions to homeowners and real estate investment services to institutional clients nationwide. Through its network of specialized subsidiaries, Genstone offers property management, renovations, business purpose lending, real estate brokerage, title and escrow, home financing, and insurance services, as well as whole loan trading and the acquisition and sale of closed, performing mortgage loans. Built on a foundation of integration and execution, Genstone delivers turnkey support for property acquisition, improvement, and performance optimization. Its services are aligned to serve the full lifecycle of a real estate investment – whether for individual investors or large-scale portfolios – ensuring efficiency, transparency, and long-term value creation.

About the role

This role oversees monthly remittance cycles, interim cash collection reviews, and servicing advance reconciliations for Asset Management across designated portfolios. The position ensures compliance with servicing and investor requirements, reconciles portfolio cash flows, mitigates financial and operational risk, and supports investor confidence through accurate and timely reporting. The position works closely with servicers, trustees, and internal and external finance teams to ensure reporting accuracy across principal, interest, advances, and servicing activity while also supporting invoicing, portfolio acquisitions, transfers, and loan sales by validating balances and reporting integrity. This role establishes reconciliation standards, reporting controls, and oversight procedures to support financial transparency and portfolio monitoring.

Responsibilities

• Oversee monthly remittance cycles, interim cash collection reviews, and servicing advance reconciliations for designated portfolios.
• Ensure compliance with servicing and investor requirements.
• Reconcile portfolio cash flows and mitigate financial and operational risk.
• Support investor confidence through accurate and timely reporting.
• Collaborate with servicers, trustees, and internal and external finance teams to ensure reporting accuracy across principal, interest, advances, and servicing activity.
• Support invoicing, portfolio acquisitions, transfers, and loan sales by validating balances and reporting integrity.
• Establish reconciliation standards, reporting controls, and oversight procedures to support financial transparency and portfolio monitoring.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• 7+ years of experience in mortgage servicing, investor reporting, mortgage accounting, or asset management.
• Strong understanding of servicing cash flows, including principal, interest, advances, and remittance cycles.
• Working knowledge of cash flow management and reconciliation processes.
• Experience reviewing servicer reporting and performing financial reconciliations.
• Previous experience managing people and leading teams highly preferred.
• Proven ability to work effectively in a fast-paced, deadline-driven environment.
• Strong skills and experience in MS Word, Excel, and PowerPoint.
• Strong verbal and written communication skills.
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization.
• Collaborative and consultative work style; high team-orientation.
• Effective management skills to include talent selection, training, coaching, and performance management.
• Demonstrated ability to foster an environment of positive employee engagement and trust.
• Open to change; agile; high learning agility.
• Strong analytical skills coupled with sound judgment.
• Strong problem-solving abilities.
• Ability to analyze and interpret data to identify opportunities and propose solutions.
• Demonstrated ability to establish credibility for recognizing and supporting the organization’s culture, values, and priorities.
• Strong project management skills.
• Strong attention to detail; strong quality and compliance orientation.
• Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment; effective time management.
• Self-directed; ability to proactively ask questions and surface issues/concerns.
• Professional maturity, integrity, ability to maintain confidential data and information.
• Strong business acumen; strong fiscal and technical aptitude.

Benefits

• Medical, Dental, and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days

Pay

The hiring range for this position is between $110,000.00 - $140,000.00 annually. This position is eligible for an annual discretionary bonus.