AVP, Fraud Strategy Lead

Responsibilities

• Monitor customer accounts for suspicious/fraudulent activities and take appropriate action when required.
• Collaborate with various internal stakeholders across functions, projects, and law enforcement agencies in cases of potential fraud.
• Development and implementation of fraud prevention strategies and procedures, including the use of fraud detection tools and technologies.
• Support teams within the business operations function as needed, including risk management, compliance, and customer care.
• Identification and implementation of trends and developments to regulatory requirements and internal policies related to fraud prevention and detection activities.
• Management and development of KPIs to measure the effectiveness of customer care fraud prevention operations, utilizing data and technology to support the identification of areas that require improvement.
• Monitoring financial transactions for potential fraudulent and suspicious activities and conduct investigations and report fraud incidents.

Requirements

• Fraud risk assessment and control design within financial services
• Data analysis and decision-making using SAS and/or SQL
• Experience supporting fraud analytics, rules engines, models, or performance monitoring
• Knowledge of regulatory requirements and control governance frameworks

Qualifications

• Some Other Highly Valued Skills May Include:
• Written and verbal communication with executive-level presentation skills
• Execution-focused mindset with strong ownership and accountability
• Ability to collaborate effectively across analytics, product, and technology teams
• Sound judgment and problem-solving skills in fast-paced, risk-driven environments

Skills

• Risk and controls
• Change and transformation
• Business acumen strategic thinking
• Digital and technology
• Job-specific technical skills

Pay

Commensurate with experience.

Schedule

N/A

Benefits

N/A

Benefits

N/A

Location

Wilmington, DE

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness.
• Collaborate closely with other functions/business divisions.
• Lead a team performing complex tasks, using well-developed professional knowledge and skills to deliver on work that impacts the whole business function.
• Set objectives and coach employees in pursuit of those objectives, appraise performance relative to objectives and determine reward outcomes.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviors to create an environment for colleagues to thrive and deliver to a consistently excellent standard.