AVP, Client Implementation

About the role

The AVP, Client Implementation role at Aflac is a remote position located in Shelton, CT. This role requires expertise in life, disability, and absence management products, strong leadership skills, and proficiency in Salesforce CRM systems.

Responsibilities

• Accountable for end-to-end client onboarding for Life, Absence, and Disability Solutions, ensuring quality execution and timely delivery.
• Establishes and sustains strong relationships with customers, brokers, and key partners, serving as a trusted advisor and linking client needs to current and future offerings.
• Promotes a high standard of customer experience, demonstrating empathy, anticipating needs, and building trust with claimants, employers, and brokers.
• Drives innovation in implementation management, leveraging technology to enhance processes and enable scalable solutions.
• Builds and develops a high-performing team; oversees workload distribution, performance management, and employee development.
• Conducts timely and constructive performance evaluations and manages employee relations in alignment with company policy.

Requirements

• Bachelor's Degree in Business Administration, Marketing, or a related field.
• 10 years' experience in managing key/strategic relationships, 5 years management experience.
• Experience in customer implementation, project management in the disability industry.
• In-depth knowledge of Risk Management Information Systems.
• Ability to travel up to 25% of the time, including occasional travel with limited advance notice.

Qualifications

• Expertise in Life, Disability, and Absence management products.
• Demonstrated ability to manage multiple priorities and deliver results in fast-paced, deadline driven environments.
• Strong leadership capabilities with a proven track record of driving business outcomes and influencing across the organization.
• Executive presence with the ability to effectively engage and influence senior stakeholders, including C-suite leaders.
• Advanced communication skills, with experience presenting, influencing, and negotiating at senior levels.
• Strong customer relationship management acumen, with a focus on long-term partnership and value delivery.

Skills

• Proficiency in Salesforce CRM systems and related processes.

Benefits

• Total Rewards: Salary range $160,000 - $210,000. Additional benefits include medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies, 401(k) plans, annual bonuses, and an opportunity to purchase company stock.
• On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being.

Pay

$160,000 - $210,000

Schedule

Remote role, with occasional travel based on business need.