AVP Business Operations- GM Protection

Responsibilities

• Manage GMP's primary partners overseeing, governance, SLA performance, vendor resilience, and audit
• Serve as the subject matter expert on projects with operational impact, while ensuring alignment with third-party administrator and internal teams
• Provide requirements and execute UAT testing
• Accountable for validating the accuracy and integrity of transactions related to contracts, refunds, and claim payments across the GMP product portfolio
• Execute and continuously improve core business operations processes including governance over dealer advances, walkaway recovery payments, VBARs payment processing, and GMP Dividend payments
• Lead continuous improvement, implementation of controls and automation initiatives across the GM Protection teams
• Coach, mentor and train team members to establish a consistent level of quality, accuracy, accountability and compliance of department standards

Qualifications

• Extensive knowledge of corporate functions such as finance, legal/compliance, operations, strategic planning, product/brand management, administration and managing suppliers
• Extensive knowledge and understanding of automotive F&I industry preferred
• Familiarity with underwriting, actuarial, claims administration, pricing/rating, reinsurance and other insurance operating concepts preferred
• Experience with audit and regulatory compliance
• Thorough computer knowledge of Microsoft Office, including Word, Excel, and PowerPoint; knowledge required
• Senior level management experience, req greater than 10 years experience in Business Operations, Customer Operations, Sales and Contract Management
• Pref education bachelor’s degree in a related discipline
• Required master’s degree (MBA in business administration / management)

Benefits

Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Culture

Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Compensation

Competitive pay and bonus eligibility.

Work Life Balance

Hybrid work environment.