AVP Banking Center Manager (Branch Manager)

About the Role

Bank OZK, founded on a legacy of more than 120 years in banking, is a nationally recognized industry leader in financial services. We combine exceptional service with innovative technologies to deliver smart solutions to clients across the country. As a Banking Center Manager, you will lead a team, drive business development, and foster community relationships while ensuring operational excellence and exceptional customer service.

Responsibilities

• Manage branch staff, including daily supervision, hiring, training, performance appraisals, career development, promotions, pay recommendations, and separations.
• Lead daily huddles to support relationship-building activities among associates.
• Generate growth by retaining, growing, and attracting clients to support the bank’s goals.
• Cultivate professional relationships with customers, assess needs, make recommendations, and submit referrals to team members or business partners.
• Engage in community activities to enhance Bank branding, name recognition, and business development efforts.
• Model and coach daily activities such as opportunity spotting, client relationship building, account opening, lending, and outbound business development.
• Facilitate and process account transactions accurately to minimize errors and reduce fraud.
• Manage day-to-day operations, executing strategic and tactical plans to ensure operational performance and effective audit results.
• Proactively resolve client concerns in a timely, professional, and positive manner.
• Maintain accountability for banking center security and ensure compliance with the bank’s security program, policies, and procedures.
• Ensure regular communication with team members and regional leadership.
• Conduct documented coaching sessions to drive continuous improvement and team engagement.
• Identify and recruit talent to build a highly effective team.
• Model and champion the Bank’s standards for exceptional customer service.
• Embrace, support, and model the bank’s values and mission with enthusiasm.
• Demonstrate integrity, trustworthiness, and professionalism at all times.
• Exercise discretion and judgment in performing essential job functions.
• Complete all required training in a timely manner.
• Maintain good punctuality and attendance.
• Ensure compliance with internal controls, operational procedures, and risk management standards.
• Adhere to all Bank policies, procedures, and guidelines.

Requirements

• Bachelor’s degree or commensurate work experience.
• 2+ years of retail client service and/or business development experience.
• 1+ year of business development management/leadership experience strongly preferred.
• Proven achievement of business growth goals and financial targets.
• Experience managing, leading, and coaching professionals.
• Comprehensive knowledge of bank products/services and regulations.
• Valid driver’s license and good driving record.
• NMLS certification or successful completion of the NMLS process within 30 days of hire.

Skills

• Knowledge of retail bank products and services.
• Understanding of bank regulations, policies, procedures, and operational standards.
• Proficiency in business development techniques in a retail environment.
• Strategic thinking and ability to translate goals into actionable execution.
• Effective leadership and team management, inspiring teams to meet business objectives.
• Strong planning and organizational skills in a dynamic business environment.
• Excellent customer service with a friendly, approachable, and professional demeanor.
• Strong verbal and written communication skills.
• Team-oriented leadership with adaptability in a continually changing environment.
• Critical thinking, attention to detail, and efficient productivity.
• Ability to maintain confidentiality and follow safety and security procedures.
• Skill in identifying client needs to develop and grow business.
• Proficiency in using computers and Microsoft Office applications for essential job functions.

Benefits

• Generous paid time off (PTO).
• 401(k) matching.
• Comprehensive health, dental, and vision insurance.
• Pet insurance.
• Special perks and discounts.

Job Expectations

Operate customary equipment and technology used in a business environment, with or without accommodation.