Aviation Workforce Planner and Resource Manager

About the role

The Workforce Strategy & Resource Optimization Manager is responsible for leading workforce planning, labor optimization, and operational analytics across airport ground handling operations, including Cabin Services, Ramp Operations, Passenger Services, Baggage Services, and other below-the-wing, or above, functions. This role develops scalable workforce models, staffing forecasts, and productivity strategies that improve operational efficiency, control labor costs, and support profitable growth. The successful candidate will leverage Quickbase, Power BI, advanced Excel, and business intelligence tools to build workforce planning solutions, automate reporting, and provide executive leadership with actionable operational insights. This position partners closely with Operations, Finance, HR, Commercial, and Executive Leadership.

Strategic Workforce Planning

• Develop multi-year workforce strategies aligned with company growth, seasonal demand, and industry trends.
• Own labor budgets, forecast costs, and ensure profitability while meeting service level agreements.
• Oversee third-party staffing vendors, negotiate contracts, and monitor compliance with SLAs.
• Drive automation initiatives in planning tools and BI dashboards; implement predictive analytics for scheduling.
• Validate operational hours against planned schedules, identify discrepancies, and implement corrective actions.
• Deliver actionable insights and executive-level reports on workforce trends, capacity, and productivity.
• Contribute to competitive bids, standardize pricing methodologies, and forecast staffing for new business opportunities.
• Monitor productivity tools (Avtech, Power BI, etc.), assess performance against objectives, and recommend improvements.

Technology & Automation Leadership

• Drive automation initiatives in planning tools and BI dashboards;
• Implement predictive analytics for scheduling.

Performance Monitoring

• Validate operational hours against planned schedules, identify discrepancies, and implement corrective actions.

Data Analysis & Reporting

• Deliver actionable insights and executive-level reports on workforce trends, capacity, and productivity.

Vendor & Contract Management

• Oversee third-party staffing vendors, negotiate contracts, and monitor compliance with SLAs.

Continuous Improvement

• Monitor productivity tools (Avtech, Power BI, etc.), assess performance against objectives, and recommend improvements.

What we are looking for

• Experience building manpower models from flight schedules.
• Experience with airline KPIs and SLAs.
• Experience supporting airport operations preferred.
• Power BI dashboard development.
• Knowledge of INFORM is a plus.
• Strong knowledge of workforce planning and ground handling operations.
• Experience in contract management, operational forecasting, and vendor oversight.
• Proven ability to interpret complex data and provide actionable insights.
• Excellent communication and presentation skills for senior stakeholders.
• Collaborative mindset with experience in cross-functional projects.
• Significant leadership experience in a strategic role within a large organization.

Why you’ll enjoy joining our team

• Great compensation package.
• Dynamic and innovative culture.
• Opportunities for personal and professional development.

Equal Opportunity Employer

Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law.