Aviation Customer Support Specialist
WHO WE ARE
Epic Aircraft is a leading manufacturer of high-performance, all-carbon fiber, single-engine turboprop aircraft. Our commitment to innovation, safety, and excellence has established us as a key player in the aviation industry. Headquartered in the stunning city of Bend, Oregon, we offer a vibrant work environment surrounded by breathtaking natural beauty and outdoor recreational opportunities. We're seeking talented and creative individuals who are interested in pursuing a career in the aerospace industry.
About the role
The Customer Support Representative will act as a front-line liaison for Epic E1000 owners and authorized service centers by coordinating customer communications, managing service timelines, and supporting maintenance logistics. This role blends technical support awareness with strong administrative and customer service skills to ensure a seamless ownership and service experience. Other expectations may include:
- Coordinate communication between aircraft owners and service centers throughout maintenance events
- Generate and distribute quotes, work orders, and invoices
- Track inspection due dates, logbook entries, and regulatory compliance
- Manage and route AOG support requests, following through on logistics
- Assist in onboarding new owners, including documentation and training program access
- Escalate technical concerns to appropriate internal departments (Field Support, Engineering)
- Document service history and customer touchpoints in the CRM system
- Support warranty tracking and submission workflows
Responsibilities
- Coordinate communication between aircraft owners and service centers throughout maintenance events
- Generate and distribute quotes, work orders, and invoices
- Track inspection due dates, logbook entries, and regulatory compliance
- Manage and route AOG support requests, following through on logistics
- Assist in onboarding new owners, including documentation and training program access
- Escalate technical concerns to appropriate internal departments (Field Support, Engineering)
- Document service history and customer touchpoints in the CRM system
- Support warranty tracking and submission workflows
Requirements
- 2+ years in aviation-related customer service, aircraft maintenance admin, or aviation-related operations
- A&P license is highly desirable
- PT6 or turbine experience is highly desirable
- Aviation background (especially General Aviation or maintenance support)
- Strong communication and organizational skills
- Comfortable interfacing with aircraft owners/operators and technical staff
- Detail-oriented, self-directed, self-motivated, and prompt
- Strong time management skills
- Friendly personality and good communication skills
- Ability to stay organized and deliver in a fast-paced environment
- Basic computer skills
Qualifications
- Military experience is a plus
- Must be authorized to work in the U.S. for any employer without sponsorship now or in the future
Skills
- Customer service skills
- Administrative skills
- Technical support awareness
- Communication skills
- Organizational skills
Benefits
- Competitive wages depending on experience
- Shift: Monday - Friday, 7:30 am to 4:00 pm
- On-the-job training and advancement opportunities
- 2 weeks of paid time off accrued each year
- 7 paid holidays per year
- Paid holiday time off between Christmas Day and New Year's Day
- Discretionary year-end bonus
- 100% paid Health, Vision, and Dental benefits for employees & 50% for dependents
- 401K retirement plan with a 3% matching program
- Company-provided work shirts
- Pay increases based on performance
- Access to the Epic Aircraft Flying Club
- Friendly team environment and fun company events
Pay
Competitive wages depending on experience
Schedule
Shift: Monday - Friday, 7:30 am to 4:00 pm