AV Technician, Live Events

About the role

The AV Operations Specialist, also known as the AV Technician, plays a crucial role in providing and supporting all services used to deliver technology to Convene customers and associates. This includes networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting, and basic lighting for various types of meetings and events.

Responsibilities

• Provide and troubleshoot AV equipment, including audio, video, lighting, computer networking systems, and hardware.
• Evaluate and troubleshoot personal computer hardware and software, peripheral devices, mobile devices, and network component problems.
• Coordinate with property teams and the AV Operations Manager to ensure technological needs are met and in place for arrivals.
• Establish and maintain positive relationships with Convene team members, divisions, and vendors.
• Support day-to-day floor operations, including set and strike, operating in-room equipment, and facilitating and supporting other AV Property Functions.
• Assist with client requests during programs and interact with the Production team to understand the client experience with Convene.
• Participate in collaborative project efforts with both the technology team and other departments.
• Review and maintain departmental SOPs on a quarterly basis.
• Maintain and uphold Convene's cultural standards.
• Show initiative and drive to solve problems.
• Portray a polished, professional image according to Convene's dress code standards.

Requirements

• High school diploma/GED required; Bachelor’s Degree preferred.
• 3+ years' experience in supporting AV and IT equipment and computer software systems.
• Customer service or hospitality experience preferred.
• Demonstrate knowledge of audiovisual equipment including analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays.
• Possess a basic understanding of Crestron and other central control systems.
• Basic knowledge of data networking principles, architecture, and applications.
• Experience in the basic installation, configuration, operation and administration of operating systems, applications and hardware for Macs, PCs, LANs, servers.
• Proficient in Microsoft Office and Apple iWorks suite of business applications.
• Flexible, long, and weekend hours sometimes required.
• Able to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance.
• Able to stand, sit, or walk for an extended period of time.
• Able to climb and work on a ladder for lengthy periods of time.

Qualifications

• Audio: 4-48 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push to talk microphone systems, audio recorders.
• Video: Switchers, projectors, LCD displays, LED Video Walls.
• Lighting: Knowledge of Lighting Maps, lighting concepts, and lighting best practices, familiarity with rigging.
• IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operate, other collaboration tools and equipment.
• Hybrid: Familiarity with virtual meeting and event platform functions as well as livestreaming technologies including cameras, encoders, and lighting.
• Control: Familiarity with Crestron control systems and associated hardware.

Benefits

Convene offers a comprehensive benefits package including health and wellness coverage, generous PTO, and financial growth opportunities such as a 401K with company match and support for education, courses, and certifications. The company also invests in its employees' personal and professional development through ongoing career growth opportunities and recognition programs.

Pay

Base Salary: $70,000 - $80,000. This role is also eligible for Convene's annual incentive performance bonus plan.