AV Service Technician - Crestron - NYC Market

Potential candidates must reside in the New York City area.

About the role

The successful candidate will work from home and will be dispatched to client sites in the NYC area to troubleshoot and resolve AV issues found in board rooms and conference rooms. This is a hybrid position based in New Rochelle, NY.

Responsibilities

• Provide in-person troubleshooting of audio video systems found in executive board rooms and conference centers.
• Troubleshoot and resolve complex technical issues related to the following equipment and systems:
  • Custom Control systems: Crestron DM and NVX / AMX
  • Complex audio video systems found in executive board rooms and conference centers
  • Video teleconferencing equipment and systems (Cisco, POLY, LOGITECH)
  • Audio Visual over IP (AVoIP) networks for audio-visual data over LAN, WAN, and internet
  • Audio DSP based systems, including amplifiers, speakers, and microphones
  • Projection display devices and systems
  • Video wall systems: Planar, UNILUMEN, LG, Samsung, Barco
  • Digital signage equipment and systems
  • Extron equipment
  • Biamp, QSC audio DSP products and systems
  • Luxul, NETGEAR, CISCO switches
  • RF Systems (analog and digital, to a lesser degree)
• Reverse engineer legacy AV systems and debug newly built systems.
• Conduct preventative maintenance testing and site surveys related to service agreement quotes.
• Write concise service reports and system site surveys.
• Manage multiple service projects and lead/mentor junior/intermediate level field service techs.

Requirements

• Minimum of 3 years of experience with AV troubleshooting, specifically Crestron systems.
• Two-year diploma from a college of technical school or equivalent experience.
• CTS certification highly preferred or equivalent experience.
• Valid driver’s license with a clean driving record.
• Ability to stand, kneel, and/or crouch for long periods of time.
• Ability to climb ladders and scaffolding.
• Ability to lift in excess of 50 pounds.

Skills

• Intermediate to advanced AV networking skills.
• Experience testing with a multimeter and troubleshooting issues.
• Ability to research and specify replacement products.
• Excellent verbal and written communication skills.
• Strong customer service and interfacing skills.

Pay

The pay range for this position is $40.00 - $55.00/hr. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, and internal equity.

Benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may include:

• Medical, dental, and vision
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)