AV Service Technician - Crestron

About the role

TEKsystems is looking for an AV Service Engineer to service existing customers in the Indianapolis / Louisville / Cincinnati area. The role is home-based with on-site dispatch to enterprise board rooms and conference rooms to troubleshoot and resolve AV issues. Candidates must reside near the Indianapolis / Louisville / Cincinnati area and maintain a clean driving record.

Responsibilities

• On-site troubleshooting and repair of audio/video systems in executive board rooms and conference centers
• Conduct preventative maintenance testing and site surveys for service agreement quotes
• Write concise service reports and system site surveys
• Manage multiple service projects and mentor junior/intermediate field service technicians
• Interface professionally with enterprise customers

Requirements

• Minimum 3 years of AV troubleshooting experience
• Experience with major AV brands including Crestron, Biamp, Extron, QSC, Cisco, POLY, LOGITECH, Planar, UNILUMEN, LG, Samsung, Barco, Luxul, and NETGEAR
• Ability to reverse engineer legacy AV systems and debug newly built systems
• Proficiency with AV networking, AVoIP networks, DSP-based systems, video walls, digital signage, and projection systems
• Experience with multimeter testing and RF systems (analog and digital) to a lesser degree
• CTS certification highly preferred or equivalent experience
• Two-year diploma from a technical college or equivalent experience
• Valid driver’s license and ability to lift >50 lbs, stand/kneel/crouch for extended periods, and climb ladders/scaffolding

Skills

• Audiovisual systems troubleshooting and repair
• Audio DSP systems (amplifiers, speakers, microphones)
• Video conferencing systems (Cisco, POLY, LOGITECH)
• AV networking (Cat6, Cisco, NETGEAR, Luxul switches)
• Video wall systems (Planar, UNILUMEN, LG, Samsung, Barco)
• Audio Video over IP (AVoIP) networks
• Custom control systems (Crestron DM/NVX/AMX)
• Customer service and technical communication

Pay

The pay range is $40.00 – $55.00/hr, with individual compensation based on qualifications, skills, experience, and geographic location.

Benefits

• Medical, dental & vision
• Critical illness, accident, and hospital insurance
• 401(k) retirement plan (pre-tax and Roth post-tax contributions)
• Voluntary life & AD&D insurance (employee and dependents)
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid time off (PTO, vacation, sick leave)