AV SERVICE TECHNICIAN

POSITION SUMMARY

The AV Service Technician will provide service-level attention to meet customer needs, with keen foresight and knowledge to predict issues before they arise. You may be on point for all types of pre-and post-integration service and support. Your ability to communicate regularly and effectively with your customers, teammates, and internal resources will be paramount to your success.

POSITION ATTRIBUTES

• Technical and customer service oriented with knowledge of electronics
• Strong verbal and written communication skills
• Capable of frequent interaction with team members, customers, and vendors
• Strong analytical and problem-solving skills, systematic thinking, and a good understanding of technologies deployed in the IT environment
• Ability to problem-solve complex installation issues and present solutions for approval
• Self-starter who takes initiative and requires minimal supervision

POSITION RESPONSIBILITIES

Troubleshoots, repairs, and maintains electronic equipment such as audio, video, sound, lighting, and projection systems, as well as other systems as required. Thorough knowledge of protocols and AV design, including signal flow, H.323, H.264, SIP, WebRTC, and H.239 duo-video, video bridging and gateways, and applicable platforms, including WebEx, Zoom, and Microsoft Teams

Networking experience with setup and servicing commercial-grade networking devices: Waps, Routers, Wi-Fi bridges, Managed switches, and VLANs

Responsible for installing, terminating, and optimizing the cabling, associated devices, computers, digital technology, and commercial off-the-shelf technologies as required by scope and design. Excellent knowledge of networking addressing schemes and network integration.

Experience in IP cameras, and IP access control. Must have experience in PTZ camera installation and servicing.

Provide technical instruction and assistance to customer representatives regarding installation, operation, repairs, and maintenance.

Responsible for troubleshooting mechanical and electrical equipment.

Work directly with customers to investigate, troubleshoot, and diagnose technical product problems.

Provide written customer-ready documentation of all analyses performed with root cause/corrective actions identified.

Must be Certified Technology Specialist (CTS) and CTS-I certified for this position.

POSITION REQUIREMENTS

• Minimum of 5 years of experience installing and supporting A/V systems and digital signage solutions
• Must be Certified Technology Specialist (CTS) and CTS-I certified for this position.
• Technical Degree or equivalent experience AVIXA, Crestron, Extron, BiAmp, or AMX knowledge preferred; certifications a plus!
• Knowledge of construction documentation and blueprint reading
• Experience working with multiple departments and managing multiple tasks concurrently.
• Working knowledge of Crestron, Extron, and AMX is a plus.

PREFERRED ATTRIBUTES

• Experience supporting government customers on-site in government facilities

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods using a phone or other forms of business communication.
• Must be able to lift up to 15 pounds at times.

BENEFITS

Impyrian offers an excellent benefits package and ample growth opportunities.

Fairness

Impyrian is an Equal Opportunity Employer; Minorities/Females/Veteran/Disabled are encouraged to apply.