AV Service Technician

About the role

The primary responsibility of this role is to enhance the human experience through smart spaces by providing exceptional service to clients. This includes managing all aspects of support, collaborating on problem-solving, and interacting with clients, builders, and other industry professionals.

Responsibilities

• Read and interpret blueprints, diagrams, floor plans, specifications, and operational/product manuals.
• Manage all aspects of support including end-user training, troubleshooting, and follow through on escalation of issues.
• Collaborate on problem-solving in both installation standards and provide challenges and successes during weekly team meetings.
• Travels to various job sites; uses hand and power tools safely; maintains company-issued tools, equipment, and vehicle.
• In addition to clients, interact with builders and other industry professionals.
• Communicate every day with the project manager about the progress of the project.

Requirements

• A high school diploma or equivalent.
• 3-5 years of AV/Networking /Technology Integration Experience.
• Control4 Certification.
• Motivated to learn new technologies and processes.
• Exhibits strong management and leadership skills; capable of leading and motivating others.
• Can pass a drug screen and background check.
• Possess a valid California driver’s license and access to a reliable, insured motor vehicle.
• Able to independently lift items up to 50 pounds.
• Capable of sitting, standing, and kneeling for extended periods of time.

Qualifications

• Delight - We seek to go beyond satisfaction, consistently bringing magical experiences and fulfillment to those we serve.
• Accountability - We are responsible, transparent, and committed to delivering on our promises.
• Innovation - We consistently offer creative solutions to meet & exceed the evolving needs of our clients, franchisees, and each other.
• Service - We have an unwavering commitment to serve our clients, franchisees, and each other to build enduring partnerships.
• You - We put relationships first. Whether you are a client, franchisee, trade partner, or our newest team member, we value you, your unique background, experience, and perspective.

Skills

• Ability to independently lift items up to 50 pounds.
• Ability to sit, stand, and kneel for extended periods of time.

Benefits

• Medical, Vision, and Dental Insurance.
• 401K.
• 2 weeks of paid vacation.
• Paid Sick Time.
• Paid Holidays.
• Bring Your Own Device Stipend.
• Reward program offering exclusive discounts on entertainment, gifts, theater, etc.
• Manufacturer Purchase Programs.
• Laptop & Peripherals.

Pay

Competitive compensation based on experience and skillset.

Schedule

We offer a flexible alternative workweek schedule of four 10-hour days. May be required to work overtime.

Company Purpose/Mission

Our Mission - To enhance the human experience through smart spaces.
Our Vision - To be the most beloved brand in technology services
Delight - We seek to go beyond satisfaction, consistently bringing magical experiences and fulfillment to those we serve.
Accountability - We are responsible, transparent, and committed to delivering on our promises.
Innovation - We consistently offer creative solutions to meet & exceed the evolving needs of our clients, franchisees, and each other.
Service - We have an unwavering commitment to serve our clients, franchisees, and each other to build enduring partnerships.
You - We put relationships first. Whether you are a client, franchisee, trade partner, or our newest team member, we value you, your unique background, experience, and perspective.

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Flexible Work From Home Options Available

We offer flexible work from home options.