AV Conference Services Engineer

Why This Role Matters

We're looking for an AV & Conference Services Engineer who treats every meeting like it matters — because in our business, it does. Board reviews, executive town halls, client presentations, all-hands moments — when the room comes together, the technology has to disappear. You'll be the engineer who makes that happen, on the ground at our Zionsville, Indiana office, owning the conference room and AV experience end-to-end across our Microsoft Teams and Zoom environments.

What You'll Contribute

• Own the AV and conference room experience across our Zionsville campus — from huddle rooms to executive boardrooms to large multipurpose spaces.
• Deploy, support, and continuously improve the rooms our people rely on every day, in lockstep with the standards and roadmap set by the Senior AV Architect.
• Engineer and maintain Microsoft Teams Rooms and Zoom Rooms across the full hardware ecosystem — Poly, Yealink, Logitech, Crestron — including codecs, touch panels, cameras, microphones, displays, speakers, scheduling panels, and the network and identity plumbing behind them.
• Partner with Networks on QoS, VLAN design, and bandwidth for media traffic; with Cybersecurity on device hardening, certificate management, and identity for room accounts; with the DWX Microsoft Engineer on the Teams Admin Center and Intune-managed device policies; and with facilities and real estate on new builds, refreshes, and any time a wall moves and the AV has to follow.
• Feed insights and field data back to the Senior AV Architect to inform standards, refresh planning, and capital decisions.
• Provide white-glove event support for executive meetings, board sessions, town halls, and high-visibility client engagements. That means pre-event walkthroughs, on-site standby, in-room production, and the kind of calm presence that turns a potential incident into something the audience never noticed.
• Build the playbooks, runbooks, and self-service guides that let routine meetings happen without engineering touch.
• Keep the platform healthy: monitor room health via Teams Rooms Pro Management and Zoom Device Management, work incidents to root cause, manage firmware lifecycles, and drive down the recurring issues that erode user trust.

Qualifications

• You've spent 5+ years engineering and supporting enterprise AV and conferencing environments, with deep, current expertise across Microsoft Teams Rooms and Zoom Rooms.
• You're fluent in the Poly and Yealink ecosystems and comfortable across other major OEMs.
• You know your way around Crestron and/or Extron control systems, DSP configuration (Biamp, QSC, Shure), and the difference between a room that works and a room that wows.
• You bring real coordination and engagement skills. You can stand in front of an executive and explain why a meeting is about to start two minutes late without losing the room. You can sit with a facilities lead, an architect, and a security partner and translate AV requirements into a plan everyone signs off on.
• You write clearly, document thoroughly, and follow through without being asked twice.
• You understand the network and identity layer well enough to be a real partner — not just a hardware tech. You know what a service principal is, why a room account needs the right licenses, and how a misconfigured firewall rule can ruin a Zoom call. You're comfortable with PowerShell for room account management and basic scripting for automation.
• You're calm under pressure. The bigger the meeting, the steadier you get.

Preferred Qualifications

• Event production experience — live event direction, multi-camera switching, vMix or Wirecast, OBS, audio mixing, lighting fundamentals, or theater/broadcast background.
• Webinar and broadcast platforms — Teams Live Events / Town Halls, Zoom Events / Webinars, streaming to internal and external audiences.
• AVIXA CTS, CTS-I, or CTS-D certification.
• Microsoft 365 Certified: Teams Voice Engineer Expert or Teams Administrator Associate.
• Zoom certifications (Zoom Rooms, Zoom Phone, or ZCP).
• Experience supporting financial services, L&A, or other regulated industries where recording, retention, and compliance requirements shape the AV stack.
• Familiarity with digital signage, room scheduling platforms, and visitor experience tooling.
• Background in hospitality or executive support — the instinct for anticipating needs before they're spoken.

Benefits Highlights

• Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001’s benefits package.
• Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options.
• Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability.
• All employees (regardless of hours worked) have immediate access to the Company’s Employee Assistance Program and wellness programs—no enrollment is required.
• Employees may also participate in the Company’s 401K plan, with matching contributions by the Company.