Services Engineer

Responsibilities

• Lead the end-to-end delivery of customer integration projects, serving as the technical lead responsible for discovery, solution design, development, testing, deployment, and go-live success.
• Ensure integrations are delivered on time, within budget, and meet Paperless Parts' quality standards.
• Design, develop, and maintain integrations between Paperless Parts and customer business systems, including ERP, CRM, MES, and other manufacturing technologies, leveraging both standard integration offerings and custom solutions.
• Partner directly with customer stakeholders to gather business and technical requirements, define integration strategies, facilitate user acceptance testing, and provide technical leadership throughout the implementation lifecycle.
• Provide advanced troubleshooting and Tier 2 support for production integrations, resolving complex technical issues and ensuring reliable operation for live customers.
• Manage multiple concurrent customer engagements, proactively communicating status, identifying risks, and coordinating with internal and customer teams to drive successful outcomes.
• Contribute to the evolution of Paperless Parts' integration capabilities, including APIs, SDKs, AI-powered tooling, implementation methodologies, and reusable integration frameworks that improve scalability and delivery efficiency.
• Support the growth of the Services Engineering organization through knowledge sharing, mentoring, recruiting, and participation in Paperless Parts' DEI and social impact initiatives.

Requirements

• Proven experience leading the technical delivery of customer-facing software integration projects, with a demonstrated track record of delivering high-quality solutions on time and within budget.
• Strong hands-on expertise with Python, SQL, REST APIs, web services, and modern integration architectures, including experience integrating SaaS applications with ERP, CRM, manufacturing, or other business-critical systems.
• Ability to independently lead technical discovery, gather requirements, and translate business needs into scalable technical solutions while effectively communicating with technical teams, business users, and executive stakeholders.
• Strong troubleshooting, analytical, and problem-solving skills, including experience supporting production integrations and resolving complex technical issues.
• Ability to successfully manage multiple priorities and customer engagements in a fast-paced, high-growth environment.
• Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent professional experience.
• Willingness to travel to customer sites as needed (up to 25%).

Qualifications

• Willingness to travel to customer sites as needed (up to 25%).

Skills

• Proven experience leading the technical delivery of customer-facing software integration projects.
• Strong hands-on expertise with Python, SQL, REST APIs, web services, and modern integration architectures.
• Ability to independently lead technical discovery and gather requirements.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to manage multiple priorities and customer engagements.
• Willingness to travel to customer sites as needed.

Benefits

• 100% coverage of health, dental, and vision for you and your dependent.
• Competitive compensation philosophy.
• Unlimited PTO.
• 13+ paid holidays.
• Company-sponsored wellness stipend.
• Pre-tax Commuter and FSA/Dependent Care FSA.
• 401(k) plan.
• Employee recognition program.

Pay

• The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future.

Schedule

• Full-time position.

Company Culture

• We value intentionality, persistence, and relationships.
• We live and breathe these values every day.
• We are a fast-growing company, continually improving what we've built while still building from the ground up.

Location

• Boston Office: Our office is full of energy; people regularly collaborate to solve complex problems.
• Encinitas Office: Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV's to connect with those sitting in Boston or remotely.

Equal Opportunity & Affirmative Action Employer

• Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees.
• We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers.
• Paperless Parts is an Equal Opportunity & Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.