Client Services Engineer

About the role

HireArt is assisting our client in hiring a Client Services Engineer to support employee-facing technical services within a rapidly expanding organization.

Responsibilities

• Provide hands-on IT support for employee requests, including access issues, password resets, MFA troubleshooting, and general technical support.
• Troubleshoot end-user issues via ServiceNow, Slack, and in-person support channels.
• Support and maintain office technology, including conference rooms, AV systems, printers, and related equipment.
• Research, install, implement, and upgrade internal systems and SaaS platforms.
• Contribute to improving internal systems, workflows, and overall user experience.
• Create and maintain documentation, including internal processes and knowledge base articles.
• Partner with IT and cross-functional teams to identify opportunities for increased efficiency and scalability.
• Help strengthen team technical depth and support best practices as the organization grows.

Requirements

• 3+ years of experience in IT support, help desk, or systems administration roles.
• Strong understanding of core IT fundamentals, including networking (DNS, DHCP, VPN), virtualization, and endpoint systems.
• Hands-on experience with ticketing systems such as ServiceNow, Jira, or similar.
• Experience supporting multiple operating systems, including Windows, macOS, and Linux.
• Familiarity with Google Workspace or similar productivity tools.
• Strong troubleshooting, prioritization, and critical thinking skills.
• Excellent written and verbal communication skills.
• Ability to operate effectively in a fast-paced, high-growth environment.

Preferred Qualifications

• Experience with scripting or automation (PowerShell, Bash, Python).
• Experience with SSO platforms such as Okta, Azure AD, or Ping.
• Familiarity with endpoint management tools such as Jamf, Intune, or similar.
• Experience contributing to process improvements, scalability initiatives, or system optimization projects.

Benefits

• Pre-tax commuter benefits.
• Employer (HireArt) Subsidized healthcare benefits (eligibility begins on the first of the month following 60 days of service).
• Flexible Spending Account for healthcare-related costs.
• HireArt covers all costs for short and long-term disability and life insurance.
• 401k package.

Pay

Commensurate with experience.

Schedule

Hybrid (requiring at least four days per week onsite) and available to candidates local to the Foster City, CA area.