Autonomous Vehicle Roadside Assistance Agent - Nashville TN - (Onsite Position)

About the Role

As an Autonomous Vehicle Roadside Assistance Agent at TaskUs, you'll be responsible for troubleshooting and rebooting self-driving cars, monitoring their operations, and ensuring passenger safety. You'll also educate the public about autonomous vehicle technology and provide excellent customer service.

Responsibilities

• Proficient in basic computer troubleshooting and rebooting self-driving autonomous vehicles in service areas.
• Monitor multiple software systems with constant focus.
• Connect to computer platforms using Android cell phones or laptops to issue commands and restart modules.
• Maintain situational awareness and adapt to changes in the environment.
• Wait/drive in the service area in a company vehicle for 6-8 hours a day, 5 days a week, to service self-driving autonomous vehicles.
• Safely operate a non-autonomous vehicle while monitoring self-driving autonomous vehicles.
• Operate self-driving vehicles on defined and undefined routes in various environmental conditions.
• Recover self-driving autonomous vehicles by parking safely, setting up protection, disengaging the vehicle, and driving it to a safe location.
• Set up self-driving autonomous vehicles and apply safety procedures during rescue operations.
• Communicate courteously with management, engineers, and the public.
• Respond quickly to changing, high-pressure environments.
• Provide clear and accurate feedback on vehicle operations and complete daily reports.
• Educate the public on self-driving technology and assist passengers with boarding and disembarking.

Requirements

• Must be 21 years old.
• High School Diploma or GED required; four-year college degree preferred in a related field.
• Valid driver's license and driving record meeting state AVT and applicable regulations.
• Minimum 2 years of experience driving on public roads.
• Proficiency with laptop computers, GSuite apps, and touchscreen smartphones.
• Typing speed of at least 40 adjusted wpm.

Skills

• Strong attention to detail and ability to describe thoughts concisely.
• Quick response to multiple scenarios and adaptability to new technology.
• Cross-functional communication and issue escalation skills.
• Multitasking ability with various technologies and systems.
• Availability for specific shifts, including early mornings, evenings, weekends, and overnight travel.
• Excellent written and verbal communication skills.
• Self-motivation and good judgment in fast-paced, high-stress environments.

Physical Requirements

• Occasional standing, walking, and sitting; long periods of sitting.
• Use of hands, fingers, and ability to talk and hear.
• Occasional reaching, climbing, balancing, stooping, kneeling, crouching, and crawling.
• Ability to lift and/or move up to 45 pounds.
• Close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Most work is accomplished outdoors in a vehicle.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off, including vacation, sick leave, and holidays.

Salary Range: per year. The actual salary will be determined based on the candidate's qualifications, experience, skills, and geographic location.