Automotive Technical Services Associate

Key Responsibilities

• Respond to customer and internal technical inquiries via phone, email, and customer support platforms.
• Troubleshoot routine installation, operation, performance, and application-related concerns.
• Confirm product applications using approved catalog resources.
• Aid customers in selecting the correct replacement part.
• Research and respond to product interchange requests.
• Provide guidance on installation procedures and product operation.
• Escalate complex issues to Catalog, Product, Engineering, Quality, or Claims.
• Document customer interactions and technical findings.

Knowledge Management

• Maintain and update the technical knowledge base with common questions and solutions.
• Aid with FAQs, installation guides, and customer support documentation.
• Identify opportunities to improve technical support resources.