Automotive Service Support Associate
The Best Ford · Nashua, NH · 4 mo ago
OTHRFull-time
About the role
The Service Support Associate plays a key role in keeping our service department running smoothly. This versatile position assists with various day-to-day operations like greeting customers, helping them connect with Service Advisors, coordinating vehicle shuttles, running parts to technicians, and providing general support to the service and quick lane teams. The right candidate will have a positive attitude, great communication skills, and a willingness to learn. This role offers the opportunity to explore multiple aspects of dealership operations and grow into a long-term position based on performance and interest.
Responsibilities
- Greet service customers and help direct them to the appropriate Service Advisor
- Assist customers with transportation needs, including shuttle service and vehicle pickup/drop-off
- Support the Service Advisors with overflow tasks such as writing quick lube service tickets or updating customers on vehicle status
- Deliver and retrieve parts from the parts department to technicians efficiently
- Assist with vehicle movement and lot organization as needed
- Maintain a clean and professional service drive and work environment
- Communicate clearly with customers, advisors, and technicians to ensure a smooth workflow
- Support the dealership team with additional tasks as needed
Qualifications
- Previous customer service or automotive experience preferred but not required
- Strong communication and multitasking skills
- A positive, team-oriented attitude and willingness to learn
- Ability to thrive in a fast-paced environment
- Professional appearance and demeanor
- Valid driver’s license and clean driving record
- Ability to lift up to 40 lbs and be on your feet for extended periods
Benefits
- Competitive hourly pay
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and holidays
- Employee discounts on vehicles, service, and parts
- Ongoing training and development opportunities
- Long-term career growth potential