Support Services Associate

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where posting has real specific content. We need to parse the posting. Content: - Opening: "Come Join Us! 11 Paid Holidays Up to 17 days PTO first year - start earning day one, 22 days off in year two No work on Sundays - Facility Closed Best in Class Benefits – Medical, Dental, Vision, wellness program and more! 401K Matching $1 to $1 up to 6% annually Tuition reimbursement for ASE Certifications State of the art equipment and facilities with consistent car count A free AAA Membership and numerous employee discounts Trusted Brand for over 120 years with 60 Million+ members in North America At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members." That's about the role / company description. Could be "About the role" or maybe "About AAA". We'll use "About the role". - Responsibilities: list after "Responsibilities:" includes bullet-like sentences separated by spaces. Need to extract each duty. Responsibilities list: - Arrange and/or administer transportation of customers during the repair of their vehicles via rideshare, rental or company vehicle - Performs needed clerical or administrative duties to support accurate record keeping and secure storage of documents within the location - Receive parts and process returns - Create, modify and finalize repair orders in the shop management system to act as a backup when Services Advisors are not available - Answer phones when necessary - Assist with invoicing and processing payments when necessary - Other duties as assigned by manager - Note: May require travel to different locations on an as needed basis We need to include these as

• . - Knowledge/Skills/Abilities: list: Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity Effective organization, interpersonal and negotiation skills Ability to work scheduled hours as necessitated by business need Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email Member service focus These could go under Skills or Requirements. The instruction: Use headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide where each piece fits. "Education & Experience/ Licenses & Certifications" includes: - High School diploma or equivalent certification (GED) - Two years’ experience in retail/sales/service industry required - Valid driver license and acceptable driving record These could be Qualifications or Requirements. "Work Environment/Physical Requirements" includes: - Ability to lift and or carry up to 40lbs - Sitting, standing, bending, kneeling, pushing, reaching, lifting These could be Requirements or maybe Qualifications. We need to avoid filler like "commensurate with experience". Not present. We need Benefits: we have many benefits listed early: 11 Paid Holidays, Up to 17 days PTO first year - start earning day one, 22 days off in year two, No work on Sundays - Facility Closed, Best in Class Benefits – Medical, Dental, Vision, wellness program and more!, 401K Matching $1 to $1 up to 6% annually, Tuition reimbursement for ASE Certifications, State of the art equipment and facilities with consistent car count, A free AAA Membership and numerous employee discounts, Trusted Brand for over 120 years with 60 Million+ members in North America. Also maybe "State of the art equipment and facilities with consistent car count" is more about work environment but could be benefit. We'll create Benefits section with bullet list. Pay: Not explicitly mentioned besides 401K matching. No salary or hourly wage. So we should NOT create Pay section because no specific pay info. Schedule: Not explicitly mentioned besides "No work on Sundays - Facility Closed" and maybe "Ability to work scheduled hours as necessitated by business need". That's more about ability to work scheduled hours, not schedule details. No explicit schedule like "Monday-Friday 9-5". So we should not create Schedule section unless we have real specific content. We have "No work on Sundays - Facility Closed" which is schedule info. That's specific: facility closed Sundays, no work Sundays. Could be considered schedule. But the instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." We have schedule info: "No work on Sundays - Facility Closed". That's a schedule detail. So we could include Schedule section with that point. However also we have "Ability to work scheduled hours as necessitated by business need" which is generic. But we have the specific Sunday closure. Thus we can include Schedule section with bullet: "Facility closed on Sundays; no work required on Sundays." But also we have PTO and holidays which are benefits, not schedule. Thus we will include Benefits and Schedule sections. Now we need to avoid duplication and boilerplate. We need to output only HTML fragment. Let's craft:

  About the role

  At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

  Maybe also include the brand trust line? Could be part of about. But we also have "Trusted Brand for over 120 years with 60 Million+ members in North America" which is about AAA. Could be included in About. We'll incorporate. Now Responsibilities:

  Responsibilities

  • Arrange and/or administer transportation of customers during the repair of their vehicles via rideshare, rental or company vehicle
  • Performs needed clerical or administrative duties to support accurate record keeping and secure storage of documents within the location
  • Receive parts and process returns
  • Create, modify and finalize repair orders in the shop management system to act as a backup when Services Advisors are not available
  • Answer phones when necessary
  • Assist with invoicing and processing payments when necessary
  • Other duties as assigned by manager
  • May require travel to different locations on an as needed basis
  Now Requirements/Qualifications/Skills. We have Education & Experience: high school diploma or GED, two years experience in retail/sales/service, valid driver license and acceptable driving record. We have Knowledge/Skills/Abilities: communication skills, organization/interpersonal/negotiation skills, ability to work scheduled hours, math/computer skills, member service focus. We have Work Environment/Physical Requirements: lift up to 40lbs, sitting, standing, bending, kneeling, pushing, reaching, lifting. We need to decide headings: Could use "Qualifications" for education/experience/licenses, "Skills" for knowledge/skills/abilities, and maybe "Requirements" for physical requirements? But we have only three headings allowed: Requirements, Qualifications, Skills. We could combine. Better: Use "Qualifications" for education/experience/licenses. Use "Skills" for knowledge/skills/abilities. Use "Requirements" for physical requirements (lifting etc). That seems logical. Thus:

  Qualifications

  • High school diploma or equivalent certification (GED)
  • Two years’ experience in retail/sales/service industry required
  • Valid driver license and acceptable driving record

  Skills

  • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
  • Effective organization, interpersonal and negotiation skills
  • Ability to work scheduled hours as necessitated by business need
  • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
  • Member service focus

  Requirements

  • Ability to lift and/or carry up to 40 lbs
  • Sitting, standing, bending, kneeling, pushing, reaching, lifting
  Now Benefits:

  Benefits

  • 11 paid holidays
  • Up to 17 days PTO first year (start earning day one); 22 days off in year two
  • No work on Sundays – facility closed
  • Best in class benefits: medical, dental, vision, wellness program and more
  • 401K matching $1 to $1 up to 6% annually
  • Tuition reimbursement for ASE certifications
  • State‑of‑the‑art equipment and facilities with consistent car count
  • Free AAA membership and numerous employee discounts
  • Trusted brand for over 120 years with 60 million+ members in North America
  Schedule: We already used "No work on Sundays – facility closed" in Benefits. But we could also move that to Schedule. However we already used it; we could keep it in Benefits and not have Schedule section. The instruction: only create Schedule if posting actually states them. We have schedule info (no work Sundays). But we already used it in Benefits; we could still create Schedule section with that point, but then we'd duplicate. Better to avoid duplication; we could put schedule info in Schedule section and not duplicate in Benefits. However Benefits also includes many other items; we could keep schedule info in Schedule and remove from Benefits. Let's decide. We have schedule info: "No work on Sundays - Facility Closed". That's a schedule detail. We'll create Schedule section with that. Thus Benefits section will exclude that line. Now Benefits list: - 11 paid holidays - Up to 17 days PTO first year (start earning day one); 22 days off in year two - Best in class benefits: medical, dental, vision, wellness program and more - 401K matching $1 to $1 up to 6% annually - Tuition reimbursement for ASE certifications - State‑of‑the‑art equipment and facilities with consistent car count - Free AAA membership and numerous employee discounts - Trusted brand for over 120 years with 60 million+ members in North America Now Schedule:

  Schedule

  • Facility closed on Sundays; no work required on Sundays
  Now we need to ensure we didn't include any boilerplate like EEO etc. Not present. Now output only HTML fragment. Let's craft final HTML. Check for any missing info: The opening line "Come Join Us!" is a tagline; we could include in About the role maybe as a p. But we already have a paragraph about AAA mission. Could also include "Come Join Us!" as a separate p but not needed. We should preserve all substantive information. Did we miss any? Let's review original text: "Come Join Us! 11 Paid HolidaysUp to 17 days PTO first year - start earning day one, 22 days off in year twoNo work on Sundays - Facility ClosedBest in Class Benefits – Medical, Dental, Vision, wellness program and more!401K Matching $1 to $1 up to 6% annuallyTuition reimbursement for ASE CertificationsState of the art equipment and facilities with consistent car countA free AAA Membership and numerous employee discountsTrusted Brand for over