Automotive Shop Manager

Principle Duties & Responsibilities

• Guest Service
• Ensures that each customer receives outstanding customer service
• Maintains store standards, solid product knowledge, conducts call backs, ensures that time commitments are met, and all other components of guest service
• Handles escalated customer complaints
• People
• Sets expectations and communicates regularly with employees on job responsibilities, goals, training, development and overall customer service
• Holds management team accountable for job responsibilities, training and goals by coaching or counseling employees toward desired behaviors
• Financials
• Analyzes and measures business trends
• Develops and implements plans to maximize sales and meet or exceed Sales and Profit targets as provided in the Store Margin Statement
• Shares financial targets and results with all employees during store meetings
• Reviews invoices and other daily reports to identify opportunities for growing the business
• Maintains proper controls over the Company’s physical and financial assets
• Follows standard closing procedures including timely deposit of checks and cash
• Inventory control
• Ensures the cleanliness of the store – both front and back, at all times
• Maintains “Best in class” housekeeping and merchandising standards to ensure the comfort of customers
• Conducts regular inspections of equipment, and requests maintenance, as necessary
• Ensures that all purchased, but not used parts are returned timely to the vendor and credits received and forwarded to accounting

Qualifications

• Five or more years of experience of sales in an auto repair shop management position or equivalent business experience in the automotive industry
• Previous experience in managing and coaching team members to success through effective communication
• Business development and strategy implementation knowledge
• Proven ability to develop and meet monthly, quarterly, and annual plans with clearly defined goals
• Proven track record of consistently meeting and exceeding sales and profit goals
• Previous experience as an Automotive Technician or similar position preferred, but not required
• Possess a valid driver’s license
• Must be at least 18 years of age