Automotive Shop Manager

Sun Auto Tire & Service, a leading provider of automotive services, operates under a family of trusted brands across the country. From coast to coast, we’re proud to serve our communities with integrity, excellence, and a commitment to developing our team.

About the role

This position offers a unique opportunity to gain hands-on experience in all aspects of automotive service management while preparing for a leadership role within our company. The Store Manager is responsible for the overall store performance—both financial and operational—by establishing and maintaining guest services, overseeing and ensuring maximum sales and profitability through expense control, human resource management, and managing operating costs and shrink.

Responsibilities

• Guest Service
  • Ensures each customer receives outstanding service by maintaining store standards, solid product knowledge, conducting call-backs, meeting time commitments, and all other components of guest service.
  • Handles escalated customer complaints.
• People
  • Sets expectations and communicates regularly with employees on job responsibilities, goals, training, development, and overall customer service.
  • Holds management team accountable for job responsibilities, training, and goals by coaching or counseling employees toward desired behaviors.
  • Ensures compliance with all company policies and procedures through regular meetings, store audits, and performance evaluations.
  • Conducts performance evaluations for all employees at regular intervals.
• Financials
  • Analyzes and measures business trends; develops and implements plans to maximize sales and meet or exceed sales and profit targets.
  • Shares financial targets and results with all employees during store meetings.
  • Reviews invoices and other daily reports to identify opportunities for growing the business.
  • Maintains proper controls over the company’s physical and financial assets.
  • Follows standard closing procedures, including timely deposit of checks and cash.
• Inventory Control
  • Ensures all purchased but unused parts are returned timely to the vendor, and credits are received and forwarded to accounting.
• Facilities
  • Ensures the cleanliness of the store—both front and back—at all times.
  • Maintains “Best in class” housekeeping and merchandising standards to ensure customer comfort.
  • Conducts regular inspections of equipment and requests maintenance as necessary.

Requirements

• Five or more years of experience in sales, auto repair shop management, or equivalent business experience in the automotive industry.
• Previous experience managing and coaching team members to success through effective communication, business development, and strategy implementation.
• Proven ability to develop and meet monthly, quarterly, and annual plans with clearly defined goals.
• Proven track record of consistently meeting and exceeding sales and profit goals.
• Previous experience as an Automotive Technician or similar position preferred but not required.
• Possess a valid driver’s license.
• Must be at least 18 years of age.

Pay

Competitive base pay of $65,000–$80,000 per year, with earning potential up to $100,000 through bonus opportunities and incentives.

Benefits

• Closed Sundays
• Competitive bi-weekly pay
• Tuition reimbursement
• Paid vacation and sick time
• 6 paid holidays
• Medical, dental, and vision insurance
• Company-paid life insurance
• 401(k) retirement savings plan with company match
• Discounted services on personal and immediate family vehicles
• Opportunity for advancement