Automotive Services Vendor Manager

Key Responsibilities

• Conduct bi-monthly and annual inspections of AAR facilities to ensure compliance with AAA standards and contractual requirements.
• Build and maintain strong partnerships with repair facility owners, managers, and staff.
• Expand and manage the AAR network in designated markets while monitoring performance and compliance metrics.
• Investigate and resolve member concerns involving vehicle diagnosis, repair quality, costs, and service experiences.
• Support implementation of AAR programs, value-added services, and portal training for participating facilities.
• Consult on marketing and co-branding initiatives to maximize facility visibility and adherence to AAA brand standards.
• Evaluate prospective repair facilities and recommend approval or denial for AAR participation.
• Monitor customer satisfaction, address compliance issues, and support continuous improvement efforts.
• Lead community outreach events, vehicle maintenance education programs, and member engagement initiatives.
• Exercise sound judgment when resolving disputes and managing complex service quality concerns.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 4-6 years of automotive service, repair, or automotive operations experience.
• Strong knowledge of automotive systems, diagnostics, repair processes, and industry standards.
• Excellent written, verbal, and relationship-building skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Valid driver’s license with acceptable driving record and required insurance.
• ASE Advanced Engine Performance Specialist (L1) certification preferred.

Pay

The starting pay range for this position is: $62,800.00 - $83,500.00

Schedule

Extensive travel throughout a multi-state territory is required.